Automotive Service Front Desk Receptionist
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Job Description
About the role
Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today; the Dilawri Lifestyle is waiting for you! Mercedes-Benz Langley is currently looking to fill a position of a Service Receptionist.
The primary function of the Service Receptionist is to administer incoming walk-in traffic and answer and properly direct inbound dealership calls through to the parts and service department.
Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.
Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.
Responsibilities
- Greet customers upon their arrival at the dealership.
- Answer all incoming calls promptly, and direct calls to the appropriate individual.
- Handle general inquiries from callers.
- Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
- Refer messages to the correct party in a timely manner.
- Inform the telephone company maintenance department of any switchboard malfunctions.
- Collect payment from customers and issue receipts for goods and services.
- Prepare invoices and record amounts received.
- Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by the manager.
- Record and balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
- Handle customer complaints with integrity and confidence and, if necessary, direct customers to the Service Advisor or other appropriate individuals.
- Operate credit card machines; verify balances at the end of the day and advise the manager immediately of any cash shortages.
- Follow closeout procedures and final balancing at the end of the shift.
- Ensure the work area is neat and clean and exhibit an informed, professional approach with all customers.
- Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
- Attend all department meetings.
- Follow all company and manufacturer policies, directives and procedures.
- Perform any other duties as required.
Benefits
Advantages of the Dilawri Lifestyle:
- First-hand mentoring from auto industry leaders
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Competitive compensation
- Exclusive Dilawri offers
- A true Family culture
Continue your search
Dilawri Group of Companies
The Service Receptionist greets customers, directs calls, handles payments and performs clerical duties at the dealership.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service front desk receptionist Job in the :sector Sector in Winnipeg
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About the Current Position at Dilawri Group of Companies
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