Automotive Shop Dispatcher

Mauricie Volkswagen • Trois-Rivières, Quebec

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Automotive Shop Dispatcher

Job opportunity

Salary according to experience

$29.00 / h

Job status

Full-time

Location

Mauricie Volkswagen
Trois-Rivières, QC, Canada

Workplace

On site

Job Description

Mauricie Volkswagen, a well-established dealership located in Trois-Rivières, is looking to fill the position of Automotive Workshop Dispatcher to support our workshop and ensure an efficient flow of operations.

Responsibilities

  • Plan and assign work orders based on priorities and technician availability.
  • Monitor the progress of repairs and adjust schedules in real-time to optimize deadlines and customer satisfaction.
  • Communicate regularly with technicians, parts departments, and the customer service team regarding delays and parts needs.
  • Verify the availability of parts and technical information required to carry out interventions.
  • Coordinate the dispatch and return of vehicles between the workshop and other departments.
  • Update the work order management system and ensure traceability of interventions.
  • Participate in the continuous improvement of workshop processes in collaboration with the team.

Qualifications and required experience

  • A minimum of 1 year of experience in a similar role within a dealership or automotive workshop.
  • Good knowledge of workshop processes, deadlines, and intervention priorities.
  • Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
  • Excellent communication skills in French; English is an asset.
  • Team spirit, adaptability, ability to work under pressure, and customer service orientation.
  • Proficiency with computer tools and work order management systems; knowledge of software used in automotive dealerships would be an asset.

What we offer

  • A culture focused on respect, integrity, team spirit, and passion for the profession.
  • A friendly working environment within a professional and committed team.
  • Opportunities for professional development and career advancement within a growing company.
  • Competitive salary and collective benefits.
  • Flexible hours promoting work-life balance.

If you identify with these values and aspire to contribute to delivering an exceptional customer experience, join Mauricie Volkswagen and be part of our collective success.

Working conditions or benefits

A retirement plan for employees
Air-conditioned workshop
Business closed on weekends
Cafeteria
Competitive compensation
Day off paid
Disability insurance
Employees discounts
Free parking
Life insurance plan
Medical insurance
Paid time off
payments from a registered retirement savings plan (RRSP)
Sick day off paid
Social club
Training room
Uniform provided
Work boots

Candidates desired profile for this job

Experience

1 year as Automotive Shop Dispatcher

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Mauricie Volkswagen

Mauricie Volkswagen

Business profile

Why work with us

Working at Mauricie Volkswagen is much more than just a job – it's being part of a dynamic company where respect, honesty, and a passion for quality work are at the heart of everything we do.

We offer a unique working atmosphere, where every team member is valued and heard. Here, collaboration, mutual support, and good cheer are part of daily life. Whether you are an automotive expert or just starting your career, you will find a stimulating environment that encourages professional and personal development.

Why choose us?

A well-established and growing company

A corporate culture focused on human values

A strong team spirit and a friendly atmosphere

Real advancement opportunities

Accessible and attentive managers

At Mauricie Volkswagen, we believe that success starts with a happy, motivated team that takes pride in what it accomplishes. If you are looking for a workplace where your skills will be recognized and where you can grow in respect and authenticity, your place is with us!

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