BDC Agent

Mega Kia Brossard • Brossard, Quebec

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BDC Agent

Job opportunity

Expected salary range

up to $60,000

Job status

Full-time

Location

Mega Kia Brossard
Brossard, QC, Canada

Workplace

On site

Job Description

Mega Kia Brossard, a rapidly growing Kia dealership serving the Brossard area, is looking for a motivated, energetic, and results-oriented BDC Agent – Business Development Center to support the sales and after-sales departments.

Salary can reach up to $60,000 per year with a bonus program.

Schedule

  • Full-time evening position
  • Monday to Thursday: 11:30 AM to 8:00 PM
  • Friday: 11:30 AM to 7:00 PM

Main Responsibilities

Sales

  • Handle internet inquiries promptly
  • Respond to incoming calls and chat requests
  • Follow up with potential customers
  • Schedule and confirm appointments for sales advisors
  • Follow up with clients by phone, text, and email
  • Keep customer records up to date in the CRM

After-Sales Service

  • Book and confirm service department appointments
  • Perform recommended maintenance follow-ups
  • Contact clients for post-visit follow-ups
  • Participate in customer loyalty campaigns

Customer Satisfaction

  • Follow up on satisfaction surveys
  • Collect customer feedback
  • Handle inquiries and ensure necessary follow-ups
  • Contribute to the continuous improvement of the customer experience

Work Tools

  • Activix CRM
  • AutoAlert
  • Talksoon
  • SBK Telecom
  • Artificial intelligence tools to optimize customer follow-ups

Profile Sought

  • Excellent communication skills
  • Positive and professional attitude
  • Organizational skills and thoroughness in follow-ups
  • Proficiency with computer tools
  • Ability to manage multiple files simultaneously
  • Experience in customer service, call centers, or BDC (an asset)
  • Experience in the automotive field (an asset)
  • Experience in a dynamic environment, result-oriented

What We Offer

  • Competitive base salary
  • Very advantageous monthly bonus program
  • Potential earnings of $60,000 and more
  • Group insurance
  • Continuous training
  • Dynamic and high-performing team
  • Modern work environment
  • Real opportunities for advancement within the company
  • Public transportation nearby
  • Employee discounts
  • Free parking
  • Travel insurance
  • Medical and paramedical expense coverage
  • Dental insurance
  • Disability insurance
  • Life insurance
  • Prescription drug coverage
  • Performance bonuses
  • Work-life balance

Why choose Mega Kia Brossard? We are a high-growth dealership focused on technology, innovation, and excellent customer service. You will be part of an ambitious team where your contribution will have a direct impact on the company's results. Join a modern work environment dedicated to professional development and employee well-being.

Interested in this role? We are looking for motivated and dynamic candidates to participate in our collective success and contribute to the growth of Mega Kia Brossard.

To perform the following tasks

Chat customer service
Follow-up of web requests

Working conditions or benefits

Air-conditioned workshop
Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Performance bonus
Public transportation nearby
Travel insurance
Vision insurance plan
Work and life balance

Candidates desired profile for this job

Experience

no experience required as BDC Agent

Skills & Competencies

Softwares

Activix - CRM
Merlin (Sales)

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Mega Kia Brossard

Mega Kia Brossard

Business profile

Why work with us

Join our dynamic and innovative company!

At Méga Kia Brossard, we are looking for passionate and motivated individuals to join our team. We firmly believe that our employees are the key to our success. That’s why we offer a stimulating work environment, professional development opportunities, and constant support to help you achieve your goals.

We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive and contribute their unique skills. Whether you are a beginner or experienced, if you have the desire to learn and take on new challenges, we want to meet you!

Apply now to be part of a team that shares your passion and ambition. Together, let’s build a better future!

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