Call center agent (BDC)
Mitsubishi Laval HGrégoire • Laval, Quebec
Call center agent (BDC)
Salary according to experience
Apply with your own terms
Job status
Location
Workplace
Job description
Are you passionate about customer service and enjoy providing impeccable service? That's great!
HGregoire Mitsubishi Laval is looking for a call center assistant (BDC) for its specialized credit department.
This is an opportunity to join a dynamic team in a friendly and stimulating work environment!
Job Description
As a call center assistant, you will be responsible for interacting with clients by phone and via the Internet to provide professional and efficient service. Your role will be essential in guiding clients through their financing process.
Work Schedule
- Full-time position, Monday to Friday
- Work hours to be discussed
Salary
- To be discussed
Responsibilities
- Communicate with clients by phone, email, and SMS, and answer their questions.
- Collect and enter client information into Dealertrack.
- Process requests using the Activix system.
- Request clients to send the required documents.
- Assign requests to agents according to the established rotation.
- Make daily follow-ups with clients who have not been reached.
- Send ownership transfer emails and ensure all documents are completed and filed.
- Prepare files and coordinate deliveries during working hours.
- Promote certain products and services to clients.
- Maintain rigorous follow-up on files.
- Provide impeccable customer service.
Requirements
- Bilingual in French/English, spoken and written, intermediate-advanced level to communicate with our French-speaking clients and our significant English-only client base.
- Experience as a call center agent (an asset).
- Ability to work under pressure.
- Autonomy, good listening skills, and excellent organization.
- Positive, professional, and energetic attitude.
- Proficiency with various software.
- Customer service experience.
- Knowledge of Activix and Dealertrack software (an asset).
Benefits
- Dental insurance
- Supplemental health insurance
- Life insurance
- Paid leave
- Company events
- Employee Assistance Program (EAP)
- On-site parking
- Casual dress code
Don't wait any longer, apply now!
Only selected candidates will be contacted.
To perform the following tasks
Candidates desired profile for this job
Experience
Why work with us
Here is your chance to join a winning team! Are you looking for job offers in the automotive field in Laval? HGrégoire Mitsubishi Laval is looking for motivated individuals driven by innovation, change, and especially performance!
Our job offers in the automotive field are aimed at individuals wishing to grow in the automotive industry, whether they have experience or not. Do you want to be part of our team and start a career in the automotive field in Laval? Discover your full potential and apply today!
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Job: call center agent (bdc) in the automotive industry in Laval
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