Bilingual Fixed Operations Trainer

PBS is the fastest-growing “All Inclusive Business Platform” vendor in North America, and we've only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

About the role

As a Bilingual Trainer – Fixed Ops in the Dealer Training and Optimization (DTO) department, you will deliver training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. When needed, you will provide onsite training at dealerships during new software installations. This role supports customer service, continuous learning, collaboration, and process improvement to maximize customer success with our software.

This is a remote work opportunity based in Montreal and the surrounding area. 50% of your time would be spent working from home and 50% travelling to customer sites throughout North America. Travel to Canada and the United States may be required for up to 2 weeks per month.

• Employment: Full-time, permanent
• Number of openings: 1
• Internal job title: Bilingual Trainer, Fixed Operations (DTO)
• Reports to: DTO Team Lead – Fixed Operations

Responsibilities

• Develop a thorough understanding of PBS software and related training processes.
• Gain proficiency in data entry and other key operational tasks.
• Independently manage and deliver all assigned training sessions within your primary silo.
• Become an installation resource without assistance.
• Prioritize tasks independently and demonstrate accountability without requiring direction.
• Ensure assigned DTO Cornerstone tickets are handled in a timely manner.
• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded.
• Respond promptly to internal and external training requests.
• Write up tickets that arise and elevate issues to the corresponding teams.
• Stay up to date and understand process documentation as departmental processes evolve.
• Share knowledge across silos and contribute to team learning and development.
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible.
• Support a collaborative and positive team environment.
• Perform other duties and responsibilities as assigned.

Requirements

• Fluent in French and English (speaking, reading, and writing).
• 1–2 years' experience in a car dealership environment, with a focus on Fixed Operations.
• Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential.
• Ability to travel within Canada and the USA up to 2 weeks per month. A valid passport, U.S. visa (if applicable), and full, unrestricted driver's license are required.
• Excellent communication skills, including presentation and public speaking.
• PBS software experience is a strong asset.
• Experience facilitating in-person and virtual training sessions is a strong asset.
• Strong problem-solving and troubleshooting skills.
• Effective time-management and organizational skills.
• Ability to multitask and prioritize.
• Outstanding documentation abilities.
• High School Diploma.

Benefits

• Professional development: Continuous training, industry certifications, and clear pathways for career advancement and growth.
• Travel opportunities to locations across Canada, the U.S., and the Caribbean.
• Comprehensive health benefits, including medical and dental coverage to support your well-being.
• Paid time off, including generous PTO, vacation, personal days, and paid holidays, to help you recharge and maintain work-life balance.
• Inclusive culture: A collaborative, supportive team environment where your ideas and voice matter.
• Employee recognition: Regular appreciation programs and performance-based incentives.
• Competitive compensation package and competitive annual base salary.
• Product certification bonuses of up to $4,800 per year.
• Outstanding travel incentive bonuses and additional performance incentives.
• Attractive referral bonuses.
• Staff discounts and exclusive savings with partners such as GM, Dell, and GoodLife.