Bilingual Fixed Ops Trainer

PBS is the fastest-growing “All Inclusive Business Platform” vendor in North America, and we've only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

About the role

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

The internal job title is Bilingual Trainer, Fixed Operations (DTO). The role reports to the DTO Fixed Operations Team Lead. There is 1 opening. The position is full-time and permanent. The posting also lists Vancouver, British Columbia as the city.

Responsibilities

• Develop a thorough understanding of PBS software and related training processes.
• Gain proficiency in data entry and other key operational tasks.
• Independently manage and deliver all assigned training sessions within the primary silo.
• Become an install resource without assistance.
• Prioritize tasks independently and demonstrate accountability without requiring direction.
• Ensure assigned DTO Cornerstone tickets are handled in a timely manner.
• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded.
• Respond promptly to internal and external training requests.
• Write up tickets that arise and elevate issues to the corresponding teams.
• Stay up-to-date and understand process documentation as departmental processes evolve.
• Share knowledge across silos and contribute to team learning and development.
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible.
• Support a collaborative and positive team environment.
• Perform other duties and responsibilities as assigned.

Requirements

• Fluent in French and English (speaking, reading, writing).
• 1-2 years' experience in a car dealership environment, with a focus in Fixed Operations.
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential.
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver's license are required.
• Excellent communication skills, including presentation and public speaking.
• PBS software experience is a strong asset.
• Experience facilitating in-person and virtual training sessions is a strong asset.
• Strong problem-solving and troubleshooting skills.
• Effective time management and organizational skills.
• Ability to multitask and prioritize.
• Outstanding documentation abilities.
• High School Diploma.

Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean.
• Comprehensive health benefits – Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance-based incentives.
• Competitive compensation package, including a competitive annual base salary, up to $4,800 per year in product certification bonuses, outstanding travel incentive bonuses, additional performance incentives, and attractive referral bonuses.
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more.