Customer Relation Coordinator
BMW Sherbrooke - Groupe Park Avenue • Sherbrooke, Quebec
Customer Relation Coordinator
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Job Description
BMW Sherbrooke - Groupe AutoMax, a BMW dealership in Sherbrooke, Quebec, with over 25 years of experience, is looking for a Customer Relations Coordinator, with a profile of Senior Advisor – Administration and Retention. Join a passionate, professional, and friendly team dedicated to providing an exceptional BMW experience at every stage.
Main Responsibilities
- Manage the Customer Communication Center (CCC) and ensure a responsive, courteous, and efficient service.
- Schedule and coordinate service appointments, optimizing schedules and workflow.
- Build customer loyalty and retention through a proactive and personalized approach.
- Manage and monitor interactions across various digital platforms (email, chat, social media, etc.).
- Prepare, submit, and follow up on claims, ensuring clarity of information and prompt responses.
- Provide general administrative support to the service department and contribute to optimizing internal processes.
- Offer operational flexibility, with the possibility of remote work depending on needs and established protocols.
Profile Sought
- Minimum of 1 year of experience in a customer service role, ideally in the automotive sector or after-sales service.
- Excellent customer focus, team spirit, and service orientation.
- Good organizational skills, ability to manage priorities, and attention to detail.
- Proficiency with digital tools and communication platforms; familiarity with CRM systems is an asset.
- Excellent communication skills in French, active listening and clear communication ability.
- Ability to handle multiple tasks simultaneously and work in a dynamic environment.
- autonomy, proactivity, and discretion when managing sensitive information.
Advantages and Conditions
- Modern, friendly work environment focused on service and operational excellence.
- Experienced team and dedicated after-sales support.
- Possibility of remote work depending on needs and established protocols.
- Opportunities for professional development within a recognized and growing BMW network.
What We Offer
- Integration into a team committed to exceeding customer expectations at every step.
- A stimulating professional environment combining technical expertise with a personalized service approach.
- A key role within a leading BMW dealership in Sherbrooke, supported by Groupe Auto Max.
If you wish to contribute to the exceptional customer experience that makes BMW Sherbrooke renowned, you might be the person we are looking for for this dynamic and strategic role within our service department.
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customer relation coordinator Job in the automotive Sector in Sherbrooke
Why This customer relation coordinator Position in Sherbrooke Stands Out
Discover an automotive job opportunity for a customer relation coordinator in Sherbrooke, offered by the employer BMW Sherbrooke - Groupe Park Avenue in the automotive sector.
Canada Motor Jobs helps you apply easily and find a customer relation coordinator position that matches your skills, experience, and salary expectations.
This specific customer relation coordinator role in Sherbrooke includes responsibilities defined by BMW Sherbrooke - Groupe Park Avenue. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This customer relation coordinator job in Sherbrooke is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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By creating your candidate profile, you will automatically receive notifications whenever a new customer relation coordinator job matching your criteria becomes available in Sherbrooke or throughout the province of Quebec.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by BMW Sherbrooke - Groupe Park Avenue.
About the Current Position at BMW Sherbrooke - Groupe Park Avenue
This customer relation coordinator role is part of the service department within the automotive sector in Sherbrooke.
The employer BMW Sherbrooke - Groupe Park Avenue is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Sherbrooke.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the customer relation coordinator Position in Sherbrooke
What is the typical salary for a customer relation coordinator in Sherbrooke?
Salary for a customer relation coordinator position in Sherbrooke varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a customer relation coordinator role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a customer relation coordinator in Sherbrooke?
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Enable alerts to receive new customer relation coordinator opportunities in the automotive sector as soon as they are posted.
Do customer relation coordinator responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a customer relation coordinator may include customer support, technical coordination, internal communication, and other tasks linked to