Customer Relations Manager
Confidential job posting • Saint-Charles-Borromée, Quebec
Customer Relations Manager
Expected salary range
up to $75,000
Job status
Location
Workplace
Job Description
Confidential Announcement
We are seeking a Customer Relations Director, based in Quebec, to lead the appointment scheduling department serving multiple car dealerships. The ideal candidate is proficient in Serti, has exemplary telephone skills, and can provide clear instructions on daily tasks. They ensure smooth coordination with service department managers of partner dealerships and adopt a results-oriented approach while demonstrating autonomy and experience.
Key Responsibilities
- Lead and optimize the daily activities of the appointment scheduling service for multiple dealerships, aiming for operational efficiency and performance goals.
- Set priorities, delegate tasks, and supervise process execution to achieve key indicators (appointment volume, conversion rate, customer satisfaction, appointment lead time).
- Act as the primary liaison with service department managers of partner dealerships to ensure alignment of priorities and resolve operational issues.
- Develop, document, and improve departmental operational procedures and best practices.
- Train, coach, and motivate the team; contribute to recruitment and talent development.
- Analyze data, produce reports, and propose corrective actions to optimize workflows and results; proficient with CRM tools and Serti.
- Handle escalations and sensitive customer situations, ensuring a high-quality customer experience.
- Collaborate with marketing and sales teams to optimize campaigns, leads, and conversion rates.
- Ensure practices comply with privacy laws and maintain customer data confidentiality.
Profile
- Minimum of one (1) year of experience in a similar role or team management focused on customer relations/appointment scheduling; automotive experience is an asset.
- Excellent telephone skills, strong communication abilities, and aptitude for giving clear instructions.
- Proficiency with Serti and Activix software; proven experience with CRM tools and appointment scheduling processes.
- Ability to communicate and negotiate effectively with service department managers; analytical mindset and results-oriented.
- Natural leadership, autonomy, organization, and capacity to manage multiple priorities in a dynamic environment.
- Fluent in French; functional English preferred.
- Relevant education (e.g., administration, operations management, customer relations, business) or equivalent experience in the sector.
Benefits and Conditions
- Competitive salary package.
- Opportunities for advancement within a solid and reputable automotive dealership network.
- Collaborative professional environment focused on development and service standards.
- Continuing education and career growth opportunities within a multi-dealership network.
Confidentiality Notice This process is conducted confidentially. Only selected candidates will be contacted.
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
Languages
Spoken languages
Written languages
Skills & Competencies
Driver's license
Softwares
Confidential job posting
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customer relations manager Job in the automotive Sector in Saint-Charles-Borromée
Why This customer relations manager Position in Saint-Charles-Borromée Stands Out
Discover an automotive job opportunity for a customer relations manager in Saint-Charles-Borromée, offered by the employer Confidential job posting in the automotive sector.
Canada Motor Jobs helps you apply easily and find a customer relations manager position that matches your skills, experience, and salary expectations.
This specific customer relations manager role in Saint-Charles-Borromée includes responsibilities defined by Confidential job posting. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This customer relations manager job in Saint-Charles-Borromée is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More customer relations manager Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new customer relations manager job matching your criteria becomes available in Saint-Charles-Borromée or throughout the province of Quebec.
You only receive opportunities aligned with your experience in automotive, your expected salary, commute preferences, and work conditions.
Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Confidential job posting.
About the Current Position at Confidential job posting
This customer relations manager role is part of the service department within the automotive sector in Saint-Charles-Borromée.
The employer Confidential job posting is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Saint-Charles-Borromée.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the customer relations manager Position in Saint-Charles-Borromée
What is the typical salary for a customer relations manager in Saint-Charles-Borromée?
Salary for a customer relations manager position in Saint-Charles-Borromée varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a customer relations manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a customer relations manager in Saint-Charles-Borromée?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new customer relations manager opportunities in the automotive sector as soon as they are posted.
Do customer relations manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a customer relations manager may include customer support, technical coordination, internal communication, and other tasks linked to