Customer Service Agent
Franke Mercedes-Benz • Sainte-Agathe-des-Monts, Quebec
Customer Service Agent
Expected salary range
Starting at $20 / h
Job status
Location
Workplace
Job Description
Mercedes-Benz Ste-Agathe, a dealership recognized for its commitment to excellence in customer service in the Sainte-Agathe-des-Monts region, is seeking a motivated and customer-oriented Customer Service Agent to strengthen its team.
Job Description You will be the primary point of contact for customers visiting the dealership, calling, or writing to obtain information and solutions related to our vehicles and services. You ensure a smooth customer experience, from handling inquiries to resolving concerns, while supporting the sales and service teams.
Main Responsibilities
- Greet customers in person, over the phone, and via email; understand their needs and propose suitable solutions.
- Manage requests for information, handle complaints, and ensure prompt, courteous follow-up.
- Schedule and coordinate appointments and services with technicians and sales advisors.
- Update customer records in the CRM and ensure information accuracy.
- Provide precise information about Mercedes-Benz products and services and promote available programs.
- Work closely with Sales and Service teams to ensure a consistent and quality customer experience.
- Meet or exceed customer satisfaction and service quality objectives, while adhering to company procedures and standards.
Requirements and Qualifications
- At least 1 year of experience in customer service (experience in the automotive sector is an asset).
- Excellent spoken and written communication skills in French; knowledge of English is a plus.
- Customer-oriented, empathetic, with strong problem-solving and delicate situation management abilities.
- Proficiency with common computer tools (MS Office suite, CRM, and internal systems) and quick adaptation to new tools.
- Organizational skills, versatility, team spirit; good time management and prioritization.
- Availability for flexible hours and professional reliability.
Benefits and Environment
- Dental insurance and drug coverage.
- Continuous training programs and professional development opportunities.
- Dynamic work environment focused on customer service, within a close-knit and professional team.
Join a dedicated team committed to providing an exceptional customer experience and embodying the excellence of the Mercedes-Benz brand in the beautiful Sainte-Agathe-des-Monts region.
Working conditions or benefits
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customer service agent Job in the automotive Sector in Sainte-Agathe-des-Monts
Why This customer service agent Position in Sainte-Agathe-des-Monts Stands Out
Discover an automotive job opportunity for a customer service agent in Sainte-Agathe-des-Monts, offered by the employer Franke Mercedes-Benz in the automotive sector.
Canada Motor Jobs helps you apply easily and find a customer service agent position that matches your skills, experience, and salary expectations.
This specific customer service agent role in Sainte-Agathe-des-Monts includes responsibilities defined by Franke Mercedes-Benz. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This customer service agent job in Sainte-Agathe-des-Monts is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Franke Mercedes-Benz
This customer service agent role is part of the service department within the automotive sector in Sainte-Agathe-des-Monts.
The employer Franke Mercedes-Benz is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Sainte-Agathe-des-Monts.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the customer service agent Position in Sainte-Agathe-des-Monts
What is the typical salary for a customer service agent in Sainte-Agathe-des-Monts?
Salary for a customer service agent position in Sainte-Agathe-des-Monts varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a customer service agent role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a customer service agent in Sainte-Agathe-des-Monts?
Complete your profile with your experience, certifications, and salary expectations.
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Do customer service agent responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a customer service agent may include customer support, technical coordination, internal communication, and other tasks linked to