Diamond Consultant

About the role

Spence is proudly a Canadian-founded company. Starting out in 1978 in Vancouver, BC, we have a 46+ year history playing a small role in many Canadians' happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the center stone of our business, bringing our vision to life for every customer, every day.

We're committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love.

At Spence, we do things differently. Yes, our business is engagement rings, but at the heart of it all we are a professional sales organization.

As a Diamond Consultant, you lead our customers through our unique Spence Experience. Reporting to the Store Director, you are the product expert our customers can trust as they navigate this incredibly special and exciting time in their lives. We'll teach you everything you need to know about diamonds and the Spence way of doing business.

Responsibilities

• Guide clients through our unique Spence Experience. You're not just selling—you're helping customers find the perfect diamond or product that represents their love.
• Create unforgettable customer experiences by delivering our diamond presentation to educate and empower customers with their selection. Offer tailored solution proposals so customers know they can trust you through the process.
• Complete sales activities designed to keep your skills sharp when you're not on the sales floor with clients, setting you up for success and helping you reach your goals.
• Exceed your targets. Your rigor, drive, dedication and passion keep you at the top of the performance leaderboard. Be open to coaching and feedback to help you master your craft. Bring your A-game every day and unlock unlimited earning potential.
• Build lasting client relationships. Follow up with customers in-store, over the phone or via email, and nurture your book of business so that when they think about buying a diamond or jewelry, they think of Spence and of buying from you.
• Learn everything you need to know about diamonds and our 2500+ style catalog. Spence provides tools, resources, training, support and education to get you started.
• Be a team player and embody Spence's Core Values of Respect, Integrity, Accountability, Transparency, Quality and Passion in your role. Offer a helping hand, whether sprucing up showroom cleanliness or helping package a purchase.

Requirements

• Minimum 2 years of experience with a proven track record of meeting or exceeding sales targets regularly. Ideally, you have worked in a highly competitive professional sales environment.
• Strong communication skills, with respectful and professional verbal and written communication.
• Positive and optimistic attitude, with the ability to easily build connections with people.
• Confidence that instils sureness in customers.
• Goal-oriented and motivated by company and/or personal goals, such as quota, revenue, gross profit or sales activity.
• The perfect balance of competitive nature and team spirit. You love to win and reach your goals, but play by the rules and never compromise integrity or respect for your team.
• Problem solver who can identify clients' needs, wants and problems and direct the sales message to the service offerings and solution proposal. Willingness to offer solutions to fight for the sale and retain the client relationship.
• Proactive in looking for sales leads and prospects, and familiar and comfortable with follow-up protocols.

Benefits

• Competitive and lucrative compensation packages. With no earnings cap on commissions, compensation plans are structured to reward performance achievement.
• Investment in diamond education programs and training.
• Generous employee, friends and family discounts on products.
• Special gifts to celebrate employee work anniversaries, birthdays and personal milestones.
• Hands-on training and support, and access to Learning Management System modules and resources.
• Weekly/monthly sales contests with meaningful prizes.
• Regular team-building events and activities.
• Opportunity to grow within the company.
• Continuous on-the-job training, support and mentorship.

Compensation

This range is provided by Spence Diamonds. Actual pay will be based on your skills and experience; talk with your recruiter to learn more. The posting lists a base pay range of CA$90,000.00/yr - CA$120,000.00/yr.

Total earnings for this role typically range from $90,000 to $120,000+. The Diamond Consultant compensation plan is made up of a combination of base salary, commissions and annual bonuses. The starting base salary is $50,000 annually, on top of which Sales teams receive commissions on each of their sales. Compensation plans are established based on the geographic work location and market standards for the applicable position.

Work schedule

As this is a fulltime position, availability is required to work weekdays, weekends and evenings on a rotating schedule, as the business is open 7 days a week.