Fixed Operations Manager
BMW Sherbrooke - Groupe Park Avenue • Sherbrooke, Quebec
Fixed Operations Manager
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Job Description
BMW Sherbrooke - Groupe AutoMax, a BMW dealership in Sherbrooke, is seeking a Fixed Operations Manager to oversee the entire after-sales service and related operations for parts and maintenance. You will work in a premium environment that combines performance and an exceptional customer experience within a committed and dynamic team.
Key Responsibilities
- Lead and optimize all fixed operations (after-sales service, parts, and warranties) to ensure operational efficiency, quality of interventions, and customer satisfaction.
- Define and oversee budgets and operational targets; establish and monitor key indicators (KPIs) and drive financial and operational performance.
- Manage and develop the team: recruitment, training, and support of certified technicians, customer service personnel, and internal teams; implement development and succession plans.
- Optimize processes: appointment scheduling, workflow, repair times, management of BMW original parts inventory, stock, orders, and returns.
- Ensure compliance with BMW standards and safety and quality requirements; ensure the application of BMW network procedures and Groupe AutoMax standards.
- Collaborate with Sales, Finance, and Marketing departments to align goals and propose customer-focused solutions.
- Innovate and improve the customer experience: loyalty programs, complaint management, and satisfaction follow-up.
Position Requirements
- Minimum requirement: 5 years of relevant experience in fixed operations management (after-sales, parts, and warranty), ideally within a premium automotive dealership.
- Education: Bachelor's degree or equivalent in management, business administration, engineering, or related field; equivalent experience or certification accepted.
- Skills: proven leadership, ability to lead a multidisciplinary team, analytical skills, results-oriented, and excellent communication in French; professional English preferred.
- Technical skills: knowledge of after-sales management systems (DMS/ERP), familiarity with BMW protocols and network standards; proficiency in Microsoft Office tools.
- Personal qualities: customer-oriented, collaborative spirit, ability to quickly resolve problems and make decisions in a dynamic environment.
What We Offer
- A stimulating work environment in a premium brand, within a family-oriented and committed group.
- Opportunities for professional development and ongoing training.
- Competitive compensation and social benefits, with a recognition program and work-life balance.
- Support from an experienced team and stable leadership, in an environment focused on excellence in customer service.
- Modern tools and resources to support your continuous improvement initiatives and strategic projects.
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fixed operations manager Job in the automotive Sector in Sherbrooke
Why This fixed operations manager Position in Sherbrooke Stands Out
Discover an automotive job opportunity for a fixed operations manager in Sherbrooke, offered by the employer BMW Sherbrooke - Groupe Park Avenue in the automotive sector.
Canada Motor Jobs helps you apply easily and find a fixed operations manager position that matches your skills, experience, and salary expectations.
This specific fixed operations manager role in Sherbrooke includes responsibilities defined by BMW Sherbrooke - Groupe Park Avenue. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This fixed operations manager job in Sherbrooke is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at BMW Sherbrooke - Groupe Park Avenue
This fixed operations manager role is part of the service department within the automotive sector in Sherbrooke.
The employer BMW Sherbrooke - Groupe Park Avenue is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Sherbrooke.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the fixed operations manager Position in Sherbrooke
What is the typical salary for a fixed operations manager in Sherbrooke?
Salary for a fixed operations manager position in Sherbrooke varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a fixed operations manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a fixed operations manager in Sherbrooke?
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Do fixed operations manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a fixed operations manager may include customer support, technical coordination, internal communication, and other tasks linked to