Follow-up & Appointment Clerk

Subaru Repentigny • Repentigny, Quebec

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Follow-up & Appointment Clerk

Job opportunity

Expected salary range

up to $22 / h

Job status

Full-time

Location

Subaru Repentigny
Repentigny, QC, Canada

Workplace

On site

Job Description

Subaru Repentigny, a member of Tremblay Auto Group, located in Repentigny, is looking for a Follow-Up Clerk ready to join a dynamic team focused on customer service.

Job Description We are seeking a Follow-Up Clerk capable of providing proactive follow-up with our potential and existing customers, in close collaboration with the Sales and Service departments. You will contribute to optimizing customer satisfaction and maximizing business opportunities while maintaining an exemplary customer relationship.

Responsibilities

  • Make follow-up calls and send follow-up emails to potential and existing clients according to established protocols.
  • Track incoming and outgoing leads in the CRM and keep records up to date.
  • Plan and coordinate follow-ups, call back clients after a visit, test drive, or service, to ensure satisfaction and conversion.
  • Collaborate with the Sales and Service teams to prepare relevant proposals and qualified appointments.
  • Analyze the outcomes of follow-up campaigns and suggest operational improvements.
  • Adhere to confidentiality policies and customer service standards.

Profile Sought

  • At least one year of experience in a customer follow-up role, telemarketing, sales, or customer service.
  • Excellent communication skills, active listening, proficiency in French both spoken and written; English is a plus.
  • Good organization, priority management, and a strong sense of customer service.
  • Proficiency with computer tools and a CRM; ability to quickly learn internal systems.
  • Positive attitude, team spirit, and results-oriented.

We Offer

  • Cafeteria
  • Competitive salary
  • Continuing education
  • Disability insurance
  • Employee discounts
  • Free parking
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Nearby public transportation
  • Sick leave
  • Travel insurance

Subaru Repentigny invites you to join a team passionate about service excellence and showcasing Subaru vehicles, within a stimulating environment focused on professional development.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Data entry
Follow-up of potential clients
Follow-up of web requests
Making appointments
Telephone / email solicitation

Working conditions or benefits

Cafeteria
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Sick day off paid
Travel insurance

Candidates desired profile for this job

Experience

1 year as Follow-up & Appointment Clerk

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Subaru Repentigny

Subaru Repentigny

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