Follow-up & Appointment Clerk
Mauricie Toyota Shawinigan 8823 Bd des Hêtres, Shawinigan, QC G9N 4X3 • Shawinigan, Quebec
Follow-up & Appointment Clerk
Salary according to experience
up to $20.00 / h
+ bonus
Job status
Location
Workplace
Job description
At Mauricie Toyota, we are seeking a Follow-Up Specialist based in Shawinigan, QC, to support our commitment to an exceptional customer experience throughout the purchase and after-sales cycle. You will help optimize prospect and customer follow-up, accelerate decision-making, and ensure smooth communication between the sales, financing, and service teams.
Key responsibilities
- Take ownership of inbound and outbound lead follow-ups and schedule structured follow-ups.
- Make follow-up calls and messages after visits, test drives, financing quotes, or information requests.
- Collaborate with the sales and financing teams to promote offers and increase the conversion rate.
- Manage and update the CRM and tracking tools, ensuring complete traceability of actions.
- Schedule service appointment reminders and follow up with customers for recommended maintenance.
- Monitor performance indicators (response rate, follow-up times, conversion rate) and prepare reports.
- Provide a quality welcome and customer service during interactions and direct customers to the appropriate resources.
- Participate in targeted follow-up campaigns in compliance with company procedures and standards.
Qualifications required
- Required experience: at least 1 year in customer follow-up, customer service, telemarketing or a similar role; experience in an automobile dealership is an asset.
- Excellent oral and written communication skills in French; listening and diplomacy.
- Proficiency with common computer tools and a CRM; ability to quickly learn internal systems.
- Team spirit, organization, autonomy and results orientation.
- Ability to manage priorities in a fast-paced environment and maintain quality customer service.
- Bilingualism (French/English) considered an asset.
What we offer
- Collaboration within a winning team, focused on innovation and performance.
- A stimulating work environment focused on customer service and continuous improvement.
- Opportunities for training and professional development within Mauricie Toyota.
- The opportunity to contribute to a complete customer experience, from the first follow-up to after-sales service.
Additional information
- Position based in Shawinigan, QC, within a Toyota dealership known for its reliability and after-sales service.
If this challenge interests you and you wish to grow in the automotive field within a dynamic team, Mauricie Toyota invites you to consider this Follow-Up Specialist role.
To perform the following tasks
Candidates desired profile for this job
Experience
Skills & Competencies
Qualities
Why work with us
Here is your chance to join a winning team! Are you looking for job opportunities in the automotive field in Shawinigan, near Trois-Rivières and La Tuque?
Mauricie Toyota Shawinigan is looking for motivated individuals driven by innovation, change, and above all, performance! Our job openings in the automotive field are aimed at individuals wishing to grow in the automotive industry, whether they have experience or not.
Do you want to be part of our team and embark on a career in the automotive field in Shawinigan, near Trois-Rivières and La Tuque? Discover your full potential and apply today!
Counteroffer
The salary or conditions doesn't fit you but are still interested?
Apply with your own termsYou wish to receive notifications about similar job opportunities?
Use this quick and simple form to subscribe to job alerts.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
Job: follow-up & appointment clerk in the automotive industry in Shawinigan
Find Your Next follow-up & appointment clerk Job in Shawinigan
Explore a variety of opportunities in the automotive field with Canada Motor Jobs, your trusted partner for finding a follow-up & appointment clerk job in Shawinigan.
We offer positions in automotive, tailored to your skills and aspirations. As soon as a follow-up & appointment clerk offer matching your criteria in Shawinigan becomes available, we will communicate it directly to you.
Take advantage of an opportunity at Mauricie Toyota Shawinigan 8823 Bd des Hêtres, Shawinigan, QC G9N 4X3. Discover the specifics of the position and apply according to your preferences. Our counter-offer tool allows you to communicate your salary expectations or other requirements for the follow-up & appointment clerk position in Shawinigan.
Create Your Job Profile for follow-up & appointment clerk
Simplify your job search by quickly creating your profile for follow-up & appointment clerk positions in Shawinigan. Forget constant updates to your CV! We alert you when a job offer matching your follow-up & appointment clerk profile in the automotive sector in Shawinigan meets the employer's criteria, thus facilitating the updating of your profile. Receive only the offers that match your criteria for the follow-up & appointment clerk position. You also have tools such as the distance to the workplace, desired salary, work schedule, and more! Discover other offers in Shawinigan.
Mauricie Toyota Shawinigan 8823 Bd des Hêtres, Shawinigan, QC G9N 4X3 is Currently Hiring a follow-up & appointment clerk in Shawinigan
If you aspire to become a follow-up & appointment clerk in Shawinigan, seize this opportunity with Mauricie Toyota Shawinigan 8823 Bd des Hêtres, Shawinigan, QC G9N 4X3. At Canada Motor Jobs, we compile various follow-up & appointment clerk positions within the sales automotive in Shawinigan, thus offering a wide range of choices for your career.
Other offers in the automotive industry in Shawinigan
All offers in the automotive industry from the province Quebec.
Reviews from Users on our platforms
"Excellent service, fast and accurate system." - Sylvie Lehoux
"Effective platform for the automotive field, modern look and offers interesting features not found elsewhere. Try it at least once and you'll understand!" - Francis Grenier
"Very effective, several interview requests and found a job quickly" - Robert Primeau
Your privacy is our priority. All personal data is treated with the highest level of security and confidentiality.