General Manager, Service Division

About the role

We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

The General Manager will assume a high-stakes role in driving the profitability and strategic growth of our Service division. This individual will be responsible for optimizing operations, ensuring fast-paced, cost-effective service delivery, and rapidly scaling the division to meet market demand. You will report directly to Co-CEO and will hold significant accountability for the Service division's performance, including maximizing revenue, enhancing operational efficiency, and driving bottom-line results. This is a hands-on, results-oriented leadership role requiring an entrepreneurial mindset, a strong focus on urgency, and a relentless drive for profitability.

Based in a climate-controlled office and warehouse environment in Mississauga, ON. Occasional exposure to warehouse conditions such as dust, noise, and temperature variations. Travel required to customer sites and company branches in Laval and Edmonton. Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions.

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success. We will help you grow so that we can continue growing.

The average employee tenure is 9 years. We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays. We regularly host social events and gatherings to foster togetherness and fun.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions.

Responsibilities

• Leadership and Strategic Management
  • Rapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company's overall objectives.
  • Take full accountability for the P&L, with a sharp focus on achieving and exceeding revenue and profitability targets. Your performance will directly impact the company's financial health and market position.
  • Lead, restructure, and refine the Service Division's team to drive performance and productivity, ensuring that the right talent is in place to meet the company's ambitious goals.
  • Champion performance-driven leadership, providing guidance, coaching, and mentoring to build a high-performing team capable of exceeding expectations.
• Operational Excellence
  • Drive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectiveness.
  • Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we're hitting financial and service targets.
  • Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions to streamline processes and reduce costs.
• Customer and Business Development
  • Relentlessly pursue customer satisfaction and retention, ensuring we deliver value with every service and stay ahead of competitors.
  • Actively engage with clients and stakeholders to uncover new business opportunities, build relationships, and capitalize on high-growth service areas.
  • Collaborate with business development teams to drive strategic partnerships, expand service offerings, and open new revenue streams.
• Administrative and Compliance Responsibilities
  • Ensure operational compliance with company policies, Health & Safety regulations, and industry standards.
  • Prepare and manage accurate budgets, forecasts, and operational reports, ensuring alignment with financial goals and delivering results.
  • Collaborate seamlessly with internal teams to ensure smooth service operations, leveraging cross-functional synergies to boost efficiency and profits.

Requirements

• College diploma in a related field.
• A minimum of 9-12 years of related experience.
• Proven experience in managing service operations, with a track record of driving both profitability and operational efficiency in a high-growth, fast-paced environment.
• Strong expertise in service management, ideally in industrial or technical services (e.g., pumps, rotating equipment).
• Demonstrated success in achieving business growth and profitability through operational optimization and customer-focused strategies.
• Entrepreneurial mindset with the ability to pivot quickly, innovate, and lead the team through rapid change.
• Exceptional leadership skills with the ability to motivate, inspire, and drive results at all levels of the organization.
• Solid experience with P&L management, budgeting, and financial oversight to ensure profitability.
• Strong communication skills, with the ability to engage and influence key stakeholders internally and externally.
• Must exude an enthusiastic, passionate and an optimistic attitude and demonstrate confidence.
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation.

Benefits

• Competitive base salary ($140,000 - $165,000) with significant variable compensation directly tied to business performance and profitability.
• Substantial long-term incentive compensation for fixing and growing the service business—your success here equals substantial rewards.
• Comprehensive benefits package, including medical, dental, paramedical, and vision coverage.
• Company Group RRSP with employer matching to ensure your future is as secure as your present.
• Annual health & wellness subsidy to support your well-being.