Service Advisor

Mega Kia Brossard • Brossard, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $85,000

Job status

Full-time

Location

Mega Kia Brossard
Brossard, QC, Canada

Workplace

On site

Job Description

Job Description We are looking for a passionate Technical Advisor who loves automobiles and customer service to join the dynamic team at Mega Kia Brossard. As the liaison between the service department and customers, you ensure an exceptional customer experience by providing clear technical solutions, coordinating interventions, and ensuring compliance with Kia standards. You will work in a stimulating environment where innovation and professional development are at the heart of our priorities.

Key Responsibilities

  • Welcome customers and understand their technical needs related to maintenance, repair, or performance of their Kia vehicle.
  • Analyze requests, plan work with the technical team, prepare work orders, and estimate costs and timelines.
  • Communicate with customers about repair options, costs, and schedules, while managing expectations and providing transparent service.
  • Follow up on repairs and inspections, ensuring smooth coordination between technicians and users.
  • Work closely with technicians and sales teams to optimize the customer experience and satisfaction.
  • Adhere to internal procedures and Kia standards regarding quality, safety, and compliance.
  • Seek opportunities for process improvements and propose service-oriented solutions.

Requirements

  • Technical training or equivalent experience in the automotive field.
  • Minimum of 1 year of experience in a similar role (Technical Advisor, Service Advisor, or equivalent position).
  • Excellent customer service and communication skills, ability to explain technical concepts clearly.
  • Ability to diagnose problems, estimate costs, and propose suitable solutions.
  • Knowledge of automotive service management systems and software (an asset).
  • Proficiency in French; English is a plus.
  • Team spirit, organizational skills, problem-solving ability, and capacity to work under pressure.
  • Valid driver’s license.

Benefits and Work Environment

  • Air-conditioned workshop and modern work environment.
  • Company closed on weekends for work-life balance.
  • Competitive salary and performance bonuses.
  • Continuing education and professional development.
  • Dental insurance, disability insurance, health and medication insurance, travel insurance, vision care, and life insurance.
  • Employee discount and free parking.
  • Nearby public transportation.
  • Commitment to diversity and inclusion, with a supportive environment conducive to growth.

Our Commitment At Mega Kia Brossard, we believe that our employees are at the heart of our success. We offer a stimulating environment, growth opportunities, and ongoing support to help you achieve your goals. If you enjoy taking on challenges and being part of a team that shares your passion for automobiles, we want to meet you.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Air-conditioned workshop
Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Performance bonus
Public transportation nearby
Travel insurance
Vision insurance plan
Work and life balance

Candidates desired profile for this job

Experience

1 year as Service Advisor

Languages

Spoken languages

French

Written languages

French

Skills & Competencies

Driver's license

Passenger Car Driver's License

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Mega Kia Brossard

Mega Kia Brossard

Business profile

Why work with us

Join our dynamic and innovative company!

At Méga Kia Brossard, we are looking for passionate and motivated individuals to join our team. We firmly believe that our employees are the key to our success. That’s why we offer a stimulating work environment, professional development opportunities, and constant support to help you achieve your goals.

We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive and contribute their unique skills. Whether you are a beginner or experienced, if you have the desire to learn and take on new challenges, we want to meet you!

Apply now to be part of a team that shares your passion and ambition. Together, let’s build a better future!

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