Service Advisor

Solution Ford Chateauguay • Châteauguay, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $80,000

Job status

Full-time

Location

Solution Ford Chateauguay
Châteauguay, QC, Canada

Workplace

On site

Job Description

Ford Chateauguay is seeking an experienced Technical Advisor to join our dynamic team. Based in Chateauguay and serving a loyal customer base, you will work closely with technicians and clients to offer effective and transparent solutions.

Key Responsibilities

  • Welcome clients, understand their needs, and explain maintenance and repair options.
  • Diagnose issues in collaboration with technicians and prepare work orders.
  • Estimate costs and timelines, obtain client approval, and proactively communicate updates.
  • Schedule and coordinate workshop interventions, ensuring quality and safety.
  • Provide exemplary customer service, resolve disputes, and maintain lasting relationships.
  • Actively participate in achieving service sales and customer loyalty goals.

Profile

  • Two years of experience in a similar position or in automotive technical consulting; DEP in automotive mechanics or equivalent experience (asset).
  • Good knowledge of electronic systems and diagnostic tools, and proficiency with workshop management software.
  • Excellent customer service skills, clear communication, and ability to work as part of a team.
  • Ability to evaluate and prioritize requests, manage time, and organize effectively.
  • Bilingual in French/English is an asset; professional attitude and results-oriented.

Benefits and Conditions

  • Competitive salary and performance bonuses.
  • Continuing education and professional development opportunities.
  • Health and paramedical insurance, travel insurance, life insurance; disability insurance.
  • Employee discounts and cafeteria; social club.
  • Flexible hours; company closed on weekends.
  • Free parking and easy access by public transit nearby.
  • Employee referral bonus.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Air-conditioned workshop
Bonus for employee referrals
Business closed on weekends
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Performance bonus
Public transportation nearby
Sign-on bonus
Travel insurance

Candidates desired profile for this job

Experience

2 years as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Analytical mind
Positive
Team spirit

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Solution Ford Chateauguay

Solution Ford Chateauguay

Business profile

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