Service Advisor
Audi West-Island • Dollard-Des Ormeaux, Quebec
Service Advisor
Expected salary range
up to $85,000
Job status
Location
Workplace
Job description
We are looking for a technical advisor for Audi West Island, an exceptional Audi dealership in Dollard-Des-Ormeaux, Quebec.
Responsibilities
- Welcome customers and understand their technical needs during their visit, guiding them toward the appropriate Audi solutions.
- Clearly present maintenance and repair services, original Audi parts, and the available options.
- Coordinate with the workshop and technicians to plan interventions and ensure rigorous follow-up of customers' records.
- Draft and present accurate estimates, explaining the technical aspects and costs in an understandable way.
- Support the teams in simplifying technical information and ensure a smooth and personalized customer experience.
- Actively contribute to achieving customer satisfaction and loyalty goals.
Profile
- Minimum of 2 years of experience in a similar role (technical advisor, aftersales service, or customer relationship management in the automotive sector).
- Excellent communication skills, active listening, and customer-service orientation.
- Ability to explain technical concepts in simple terms and propose appropriate solutions.
- Team spirit, organization and effective time management, with the ability to manage multiple cases simultaneously.
- Knowledge of Audi models and genuine parts is an advantage; familiarity with computer systems and service-management tools is valued.
- French fluency; functional English is valued.
What we offer
- On-site cafeteria and dining facilities
- Competitive compensation
- Dental insurance
- Employee discounts
- Free parking
- Guaranteed income during the training period
- Paid training
- Performance bonuses
- Nearby public transportation
- Prescription safety glasses
- Sick leave
- Uniform provided
- Safety boots
At Audi West Island, you will join a team passionate about excellence and an impeccable customer experience, in the heart of a network known for its know-how and premium approach.
To perform the following tasks
Working conditions
Candidates desired profile for this job
Experience
Languages
Spoken languages
Written languages
Skills & Competencies
Driver's license
Softwares
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Job: service advisor in the automotive industry in Dollard-Des Ormeaux
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Audi West-Island is Currently Hiring a service advisor in Dollard-Des Ormeaux
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