Service Advisor

Mercedes-Benz St-Nicolas • Lévis, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $98,000

Job status

Full-time

Location

Mercedes-Benz St-Nicolas
Lévis, QC, Canada

Workplace

On site

Job Description

** With a hiring bonus of $5,000**

WHAT WE OFFER YOU

Hiring bonus — A concrete incentive, starting from your arrival. Monday to Friday schedule — For a real work-life balance. Truly competitive salary and conditions — Matching your expertise and commitment. Grow without leaving — 6 dealerships, solid teams, and real advancement opportunities within the same group. The next step in your career is already here. An employer who proves it — Our retention rate is above the industry average according to CADA. This is not a promise, it’s a fact. A team that truly makes room for you — A culture where every talent is recognized and where performance is valued. A Quebec-based group, growing and established to last — Joining Groupe Theetge means betting on the stability of an employer rooted in the community and looking to the future.

JOB SUMMARY

We are looking for an experienced technical advisor to join the Mercedes-Benz St-Nicolas team. More than just a position, this is an opportunity to become a reference for our clients and play a key role in the premium experience we offer every day. As a technical advisor, you will be at the heart of the relationship between the customer and the workshop: a trusted person capable of listening, advising, and supporting each client with professionalism, transparency, and care. Do you enjoy taking on challenges, finding solutions, and providing service that exceeds expectations? Do you understand the importance of each interaction and have attention to detail as well as customer satisfaction? With us, your expertise, human approach, and ability to build trust will directly contribute to the success of our after-sales department and customer loyalty.

TRAINING | EXPERIENCE College diploma or equivalent experience in a similar position at an auto dealership. Experience with German-branded products is an asset. Experience with the CDK / ADP system is an asset.

TASKS | RESPONSIBILITIES Welcoming customers in the service department. Defining the scope of repairs with the customer. Establishing and explaining estimated time and costs. Supervising the repair or maintenance process to ensure that the promised time is respected. Communicating any additional tasks that may be necessary to the customer. Documenting all work performed and parts required for the customer. Concluding the service.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Candidates desired profile for this job

Experience

3 years as Service Advisor

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Mercedes-Benz St-Nicolas

Mercedes-Benz St-Nicolas

Business profile

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