Service Advisor

Confidential job posting • Montréal, Quebec

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Expected salary range

up to $110,000

Job status

Full-time

Location

Workplace

On site

Schedule

Job schedule

Monday 07:00 to 17h00
Tuesday 07:00 to 17h00
Wednesday 07:00 to 17h00
Thursday 07:00 to 17h00
Friday 07:00 to 14:30

Job Description

Confidential – As part of our growth and our commitment to excellence in after-sales service in the automotive sector, we are seeking an experienced Technical Advisor to join our team in Montreal, Quebec. You will operate within a dynamic environment focused on solutions and customer satisfaction, where your expertise will contribute to optimizing technical and operational performance.

Benefits

A work environment focused on innovation and excellence; The opportunity to work with a renowned brand and progress within a passionate team; Professional development and advancement opportunities; A collaborative work atmosphere where the customer is at the center of everything; Ongoing training to strengthen your technical and interpersonal skills.

Daily Responsibilities

Warmly welcome customers upon arrival and gather information about their vehicle; Build trust by understanding the customer's needs and interpreting the information collected to relay to the technician; Clearly and accurately explain the work performed and associated costs; Record vehicle issues on the repair order precisely; Advise customers on care for their vehicle and the importance of regular maintenance, according to manufacturer recommendations; Inform customers about promotions and services offered by the workshop; Perform a road test with the customer, if necessary, to confirm problems or refer to a technician; Schedule maintenance appointments and prepare detailed cost estimates; Establish the payment method and obtain credit approval if necessary; Collaborate with the workshop foreman to plan the work to be done; Communicate any maintenance changes to customers; Present yourself professionally and perform other tasks as needed by management.

Desired Profile

Excellent ability to communicate tactfully and diplomatically; Bilingual in French and English, both spoken and written; Previous experience in customer service; Basic knowledge of the automotive field.

What We Offer

  • A stimulating work environment within a passionate team focused on automobiles and service excellence.
  • Competitive compensation and a comprehensive benefits package.
  • Opportunities for professional development and ongoing training.
  • A company culture centered on inclusion, respect, and recognition of skills.
  • Stable and permanent position, with a work environment based in Montreal and prospects for advancement.

Commitment and Confidentiality We handle your application with the utmost confidentiality and seek the candidate who will best fit our culture and technical goals. We prioritize a fair and skills-based approach within a discreet and professional recruitment process.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Business closed on weekends
Competitive compensation
Continual training
Day off paid
Dental insurance plan
Employees discounts
Free parking
Guarantee income during the training period
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid time off
Paid training
Public transportation nearby
Reimbursement of training and development activities
Sick day off paid
Travel insurance
Uniform provided
Vision insurance plan
Work and life balance
Work boots
Workshop available for employees ouside opening hours

Candidates desired profile for this job

Experience

5 years as Service Advisor

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Service Advisor
Confidential job posting

Confidential job posting

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