Service Advisor
Volkswagen Popular • Montréal, Quebec
Service Advisor
Salary according to experience
up to $90,000
Job status
Location
Workplace
Job Description
Volkswagen Popular, the regional leader, is looking for a passionate and customer service-oriented Technical Advisor to join our after-sales team. You will serve as the link between customers and our technicians, ensuring clear and suitable solutions that adhere to Volkswagen quality standards and providing the best possible experience.
Responsibilities
- Welcome customers and understand their maintenance or repair needs, explaining available options clearly.
- Diagnose reported symptoms, propose solutions, and prepare transparent and accurate estimates.
- Coordinate with technicians: schedule interventions, track work orders, and proactively communicate repair progress.
- Manage customer satisfaction throughout the process, answer questions, and offer additional services when appropriate.
- Ensure compliance with internal procedures, safety standards, and warranties.
- Work closely with teams to ensure quality service and customer loyalty.
- Participate in ongoing training and technical updates on Volkswagen vehicles and their systems.
Profile
- Minimum of one year experience in a similar role (technical advisor or technical customer service), ideally in the automotive sector.
- General knowledge of mechanical and electrical vehicle systems; ability to interpret codes and simple diagrams.
- Excellent communication skills, active listening, and problem-solving; ability to simplify technical information.
- Team spirit, customer focus, and ability to manage priorities in a dynamic environment.
- Bilingual in French and English is a significant asset.
- Proficiency with workshop management and appointment scheduling software; curiosity and willingness to learn.
Education and Assets
- Degree in automotive mechanics, engineering, or relevant certification is an asset.
- Additional training in customer service or automotive diagnostics is welcome.
Benefits and Conditions
- Job type: Permanent
- Competitive salary
- Employee retirement plan
- Dental insurance and medical insurance, covering medical and paramedical expenses
- Travel insurance
- Vision care insurance
- Employee discounts
- Flexible hours
- Paid days off
- Sick leave
- Continuing education
- Public transportation nearby
- Company closed on weekends
If you have the energy and skills to excel as a Technical Advisor and contribute to providing the best customer experience in Montreal, we encourage you to consider this opportunity with Volkswagen Popular.
Candidates desired profile for this job
Experience
Languages
Spoken languages
Written languages
Skills & Competencies
Driver's license
Qualities
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service advisor Job in the automotive Sector in Montréal
Why This service advisor Position in Montréal Stands Out
Discover an automotive job opportunity for a service advisor in Montréal, offered by the employer Volkswagen Popular in the automotive sector.
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This specific service advisor role in Montréal includes responsibilities defined by Volkswagen Popular. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service advisor job in Montréal is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Volkswagen Popular.
About the Current Position at Volkswagen Popular
This service advisor role is part of the service department within the automotive sector in Montréal.
The employer Volkswagen Popular is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Montréal.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service advisor Position in Montréal
What is the typical salary for a service advisor in Montréal?
Salary for a service advisor position in Montréal varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service advisor role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service advisor in Montréal?
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Do service advisor responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service advisor may include customer support, technical coordination, internal communication, and other tasks linked to