Service Advisor

Centre Silvauto • Montréal, Quebec

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Service Advisor

Job opportunity

Expected salary range

Starting at $50,000

Job status

Full-time

Location

Centre Silvauto
Montréal, QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 07:30 to 17h00
Tuesday 07:30 to 17h00
Wednesday 07:30 to 17h00
Thursday 07:30 to 17h00
Friday 07:30 to 17h00

Job Description

Silvauto Center, a family-owned business located in Montreal (Hochelaga-Maisonneuve), puts people at the heart of mechanics. For over 25 years, we have been providing our customers with reliable repairs, honest advice, and a transparent experience in a friendly atmosphere. Working at Silvauto Center means joining a team where respect and collaboration are essential, professionalism goes hand in hand with good humor, and growth and training are part of everyday life.

We are recruiting a Technical Advisor to complete our team at our De Rouen Street branch.

Responsibilities

  • Welcome customers and advise them on repairs and maintenance, explaining interventions and costs.
  • Analyze symptoms and guide technicians, while verifying the feasibility of interventions.
  • Schedule appointments, follow up on files, and ensure quick and transparent service.
  • Propose suitable solutions and obtain customer approval.
  • Work closely with the technical team to ensure quality and safety of interventions.
  • Ensure customer satisfaction and contribute to loyalty.

Profile

  • Minimum 1 year of experience in a technical role or in auto customer service.
  • Knowledge of automotive mechanics (an asset).
  • Excellent customer service and communication skills, ability to simplify technical concepts.
  • Good time management and prioritization skills.
  • Team spirit, attention to detail, and solution-oriented.
  • Proficiency in French, both spoken and written; English is a plus.
  • Ability to work under pressure and manage several cases simultaneously.

What we offer

  • Air-conditioned workshop
  • Competitive salary
  • Continuing education
  • Employee discounts
  • Sick leave
  • Uniform and work boots provided
  • Respectful and collaborative work environment
  • Opportunities for advancement and professional development

Silvauto Center is a passionate team that values talents and ideas, where everyone can contribute to offering an exceptional customer experience. Join us to be part of a daily routine focused on service, transparency, and smiles.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Air-conditioned workshop
Competitive compensation
Continual training
Employees discounts
Sick day off paid
Uniform provided
Work boots

Candidates desired profile for this job

Experience

1 year as Service Advisor

Languages

Spoken languages

French
English

Written languages

French
English

Skills & Competencies

Driver's license

Passenger Car Driver's License

Qualities

Efficient
Organized
Team spirit

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Centre Silvauto

Centre Silvauto

Business profile

Why work with us

Working at Centre Silvauto means joining a company where: • Respect and collaboration are essential • Professionalism goes hand in hand with good humor • Talents are valued and ideas are welcome • Development and training are part of everyday life

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