Service Advisor
Service
up to $100,000
Montréal-Est Toyota, located in Pointe-aux-Trembles and a member of Tremblay Auto Group, is seeking a passionate and service-oriented Technical Advisor to join our dynamic team. Join a dealership known for service excellence and Toyota caliber, and help deliver an exceptional customer experience.
Main responsibilities
- Greet customers arriving for service or repairs, understand their needs and document requests precisely.
- Clearly explain proposed repairs and interventions, present options and estimate costs and timelines.
- Plan and coordinate work orders with the shop, ensure smooth communication between customers and technicians.
- Assess needs for additional services and promote Toyota service programs while adhering to warranties and promotions.
- Track vehicle status, follow up with customers, and ensure a high-quality customer experience from start to finish.
- Adhere to manufacturer procedures, safety standards and service performance objectives.
Profile
- Minimum of one year of experience in a similar role (technical advisor/service) at a car dealership or workshop.
- Excellent customer service, communication and ability to simplify technical information.
- Team spirit, ability to manage priorities in a fast-paced environment and to work collaboratively with technicians.
- Knowledge of work order management systems and computer tools; knowledge of Toyota vehicles or hybrids is an asset.
- French/English bilingualism preferred; strong writing and negotiation skills.
What we offer
- Competitive compensation and attractive benefits.
- Ongoing training and opportunities for professional development.
- Disability insurance, life insurance and prescription drug coverage.
- Health coverage and sick leave.
- Employee discounts and an on-site cafeteria.
- A stimulating work environment within a reputable and growing group of dealerships.
If you see yourself in this profile and wish to contribute to an exceptional customer experience within a committed team, we would love to meet you. Get on board and join our tradition of excellence at Montréal-Est Toyota.
- Answer phone requests
- Customer follow-up
- Customer service
- Follow up on repair and services
- Making appointments
- Open and close work orders
- Prepare repair and service estimates
- Service and products sales
- Cafeteria
- Competitive compensation
- Continual training
- Disability insurance
- Employees discounts
- Life insurance plan
- Medical insurance
- Sick day off paid
Desired profile
1 year as Service Advisor
Montréal-Est Toyota
New vehicle dealership
Montréal QC, Canada
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Job: service advisor in the automotive industry in Montréal
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