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Expected salary range

up to $100,000

Job status

Permanent

Location

Montréal-Est Toyota
Montréal QC, Canada

Workplace

On site

Job description

Montréal-Est Toyota, located in Pointe-aux-Trembles and a member of Tremblay Auto Group, is seeking a passionate and service-oriented Technical Advisor to join our dynamic team. Join a dealership known for service excellence and Toyota caliber, and help deliver an exceptional customer experience.

Main responsibilities

  • Greet customers arriving for service or repairs, understand their needs and document requests precisely.
  • Clearly explain proposed repairs and interventions, present options and estimate costs and timelines.
  • Plan and coordinate work orders with the shop, ensure smooth communication between customers and technicians.
  • Assess needs for additional services and promote Toyota service programs while adhering to warranties and promotions.
  • Track vehicle status, follow up with customers, and ensure a high-quality customer experience from start to finish.
  • Adhere to manufacturer procedures, safety standards and service performance objectives.

Profile

  • Minimum of one year of experience in a similar role (technical advisor/service) at a car dealership or workshop.
  • Excellent customer service, communication and ability to simplify technical information.
  • Team spirit, ability to manage priorities in a fast-paced environment and to work collaboratively with technicians.
  • Knowledge of work order management systems and computer tools; knowledge of Toyota vehicles or hybrids is an asset.
  • French/English bilingualism preferred; strong writing and negotiation skills.

What we offer

  • Competitive compensation and attractive benefits.
  • Ongoing training and opportunities for professional development.
  • Disability insurance, life insurance and prescription drug coverage.
  • Health coverage and sick leave.
  • Employee discounts and an on-site cafeteria.
  • A stimulating work environment within a reputable and growing group of dealerships.

If you see yourself in this profile and wish to contribute to an exceptional customer experience within a committed team, we would love to meet you. Get on board and join our tradition of excellence at Montréal-Est Toyota.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Cafeteria
Competitive compensation
Continual training
Disability insurance
Employees discounts
Life insurance plan
Medical insurance
Sick day off paid

Candidates desired profile for this job

Experience

1 year as Service Advisor

Share this job

Service Advisor
Montréal-Est Toyota

Montréal-Est Toyota

Business profile

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