Service Advisor

CDF ProMecanique • Notre-Dame-de-l'Île-Perrot, Quebec

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Expected salary range

up to $85,000

Job status

Full-time

Location

CDF ProMecanique
Notre-Dame-de-l'Île-Perrot QC, Canada

Workplace

On site

Job Description

CDF ProMecanique, based in Notre-Dame-de-l'Île-Perrot, Quebec, is seeking a Service Advisor / Parts Clerk to join our team. This role supports our commitment to outstanding customer service and accurate, efficient automotive repairs for cars, light trucks, and trailers. The position offers a stable 40-hour workweek with no evening shifts or weekend work.

Responsibilities

  • Plan and schedule client appointments
  • Meet clients, draft precise work orders, and relay clear information to technicians
  • Prepare accurate estimates and explain repair options to clients
  • Order, receive into inventory, and invoice parts
  • Explain invoices to clients and collect payments
  • Allocate work to technicians and monitor workflow
  • Handle warranty claims and manage part returns
  • Complete inspection reports for commercial clients
  • Request purchase orders from clients

Qualifications

  • Punctual and reliable
  • Bilingual: French and English; Spanish is an asset
  • Ability to multitask in a fast-paced environment
  • Solid practical knowledge of automobile, light truck, and trailer repairs
  • Strong knowledge of parts and tires
  • Exceptional customer service skills
  • Proficient computer skills
  • Strong writing ability; capable of drafting repair orders and reports with good grammar
  • Ability to work with minimal supervision
  • Minimum 3 years of experience in a similar service-advisory or parts-related role in an automotive setting

Software knowledge (asset)

  • AB Magique
  • Nexpart
  • Mitchell ProDemand
  • Alldata
  • Worldpac Speedial

What we offer

  • A fixed salary above the industry average (our service focus is on customer satisfaction; no sales commissions)
  • Pay stability with a bonus tied to client satisfaction and operational efficiency
  • Four weeks of paid vacation (1 week at Christmas, 2 weeks in the summer, 1 week during the slower period)
  • Employer contribution of 5% to your RRSP
  • Group insurance coverage
  • Uniforms and safety footwear provided
  • Employee discounts
  • Five paid sick days
  • Ongoing training and updates
  • Summer schedule support for healthy work-life balance

If you’re driven to deliver exceptional service and work in a collaborative, customer-focused automotive environment, we’d like to hear from you.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

A retirement plan for employees
Cafeteria
Competitive compensation
Continual training
Day off paid
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Safety glasses with prescription
Sick day off paid
Summer schedule
Uniform provided
Work boots

Candidates desired profile for this job

Experience

3 years as Service Advisor

Languages

Spoken languages

English

Written languages

English

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CDF ProMecanique

CDF ProMecanique

Business profile

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