service

Desjardins Auto Collection • Québec, Quebec

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Salary according to collective agreement

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Job status

Full-time

Location

Desjardins Auto Collection
Québec QC, Canada

Workplace

On site

Job Description

We are seeking a dedicated technical advisor to join our team. This role is essential to enhance the customer experience and ensure the highest standards of service. If you are passionate about vehicles and customer satisfaction, this position presents an excellent opportunity to contribute to our mission of excellence. Responsibilities

  • Provide expert technical advice to customers regarding vehicles.
  • Greet customers and assess their maintenance and repair needs.
  • Provide accurate cost and time estimates.
  • Ensure smooth communication between technicians and customers throughout the process.
  • Offer a positive customer experience from start to finish.
  • Collaborate with the sales team to optimize customer satisfaction.
  • Stay updated on market trends and new automotive technologies.
  • Ensure compliance with company policies and procedures.
  • Maintain accurate records of interactions and transactions with customers.
  • Develop and maintain strong relationships with clients through exceptional service. Qualifications
  • Experience as an automotive technical advisor or in a related field.
  • Solid knowledge of the brand and its characteristics.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
  • Attention to detail and strong problem-solving skills.
  • Customer-focused and passionate about providing top-notch service. Ready to advance your career in the automotive industry and join a team committed to excellence?

To perform the following tasks

Business development
Customer follow-up
Deal with the financing and leasing of vehicles according to the standards of financial institutions
Delivery of documentation and signatures
Effectively complete sales and rental forms
Ensure that financing and insurance fees are collected
Obtain and verify credit applications.
Payment manipulation during transactions
Revise the sales contracts
Take down payments and issue receipts.
Telephone / email solicitation

Working conditions or benefits

Cafeteria
Competitive compensation
Disability insurance
Life insurance plan
Medical insurance
Performance bonus

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Desjardins Auto Collection

Desjardins Auto Collection

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