Service Advisor

Elite Ford St-Jérôme • Saint-Jérôme, Quebec

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Expected salary range

up to $90,000

Job status

Permanent

Location

Elite Ford St-Jérôme
Saint-Jérôme QC, Canada

Workplace

On site

Job description

At Elite Ford St-Jérôme, we are seeking a passionate and dynamic Service Advisor to join our team dedicated to delivering exceptional service to our customers. As a Service Advisor, you will be the primary point of contact for our customers with questions and technical needs related to their vehicle.

Key responsibilities:

  • Analyze the technical issues reported by customers and provide appropriate solutions.
  • Work closely with mechanics and service staff to ensure smooth and effective communication.
  • Explain the required services to customers clearly and professionally while providing cost estimates.
  • Manage appointments and service timelines to guarantee an efficient and satisfying customer experience.
  • Maintain an in-depth knowledge of Ford products and the services offered by our dealership.
  • Follow up with customers throughout the service process to ensure their ongoing satisfaction.

Required qualifications:

  • A minimum of one year of experience in a similar role, preferably in the automotive industry.
  • Knowledge of Ford products and related technical systems is a major asset.
  • Excellent communication skills, both oral and written.
  • Analytical and problem-solving abilities.
  • Team spirit with a strong customer orientation.
  • Fluent in French; English is an asset.

Why join our team: At Elite Ford, we value the personal and professional development of our employees. In addition to a positive and service-oriented work environment, we also offer:

  • Employee discounts on our products.
  • Free parking.
  • Life insurance and prescription drug coverage for your safety and well-being.
  • Easy access to public transportation nearby to facilitate your commute.
  • Work-life balance policy to ensure harmonious balance.

If you are ready to contribute to an unparalleled customer experience and join a company known for its excellence, we would be pleased to meet you!

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Employees discounts
Free parking
Life insurance plan
Medical insurance
Public transportation nearby
Work and life balance

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Service Advisor
Elite Ford St-Jérôme

Elite Ford St-Jérôme

Business profile

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