Service Advisor

Dion Sports • Saint-Raymond, Quebec

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Expected salary range

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Job status

Permanent

Location

Dion Sports
Saint-Raymond QC, Canada

Workplace

On site

Job description

At Dion Sports, you will join a passionate and dynamic team, specialized in recreational vehicles and after-sales service. As a Technical Advisor, you will be the technical entry point for our customers and the workshop partner, ensuring informed guidance and tailored solutions.

Key responsibilities

  • Welcome customers and assess their technical needs, according to their uses (recreational, work, sporting activities).
  • Diagnose technical issues on recreational vehicles (ATVs, snowmobiles, personal watercraft, Spyder, etc.) and propose optimal solutions (repairs, preventive maintenance, parts).
  • Prepare and present clear and transparent technical quotes; work closely with the workshop and technicians.
  • Ensure follow-up on warranties, returns and claims in coordination with the after-sales service.
  • Support the sales team with product knowledge, demonstrations and technical advice.
  • Participate in parts inventory and order management, ensuring availability of critical parts.
  • Keep up to date with manufacturers’ products and technologies and pursue relevant training.

Profile sought

  • Minimum 1 year of experience in a technical or after-sales role, ideally in recreational vehicles or automotive.
  • Knowledge of BRP product lines (Can-Am, Spyder, Ski-Doo, Sea-Doo) and other brands distributed by Dion Sports.
  • Strong diagnostic, problem-solving and clear technical communication skills with customers.
  • Customer service orientation and team spirit; ability to combine technical service with sales support.
  • Ability to work autonomously while collaborating effectively with the team.
  • Bilingual in French and English would be an asset.
  • Technical training (mechanics, electro-mechanical, maintenance) or equivalent experience.

Conditions and benefits

  • Employee retirement plan
  • Competitive compensation
  • Continuing education
  • Disability insurance
  • Employee discounts
  • Free parking
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Sick leave
  • Signing bonus
  • Travel insurance
  • Uniform provided
  • Work-life balance
  • Work boots

Additional information Dion Sports is part of Tremblay Auto Groupe, a network of automotive dealerships, strengthening our stability and growth opportunities.

Joining Dion Sports means becoming part of a team that values technical expertise and personalized service, to support our customers in their passion for recreational vehicles and outdoor leisure.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

A retirement plan for employees
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Sick day off paid
Sign-on bonus
Travel insurance
Uniform provided
Work and life balance
Work boots

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Service Advisor
Dion Sports

Dion Sports

Business profile

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