Service Advisor
Valleyfield Nissan • Salaberry-de-Valleyfield, Quebec
Service Advisor
Expected salary range
up to $65,000
Job status
Location
Workplace
Job description
Job Description Valleyfield Nissan is seeking a passionate and service-oriented Technical Advisor to join our after-sales service team. You will be the intermediary between customers and the workshop, in order to ensure a smooth, transparent and stress-free experience for our local clientele.
Key Responsibilities
- Welcome customers at the service counter, understand the reason for visit and gather necessary information.
- Present recommended interventions and prepare estimates in collaboration with technicians; clearly explain costs and timelines.
- Schedule appointments and coordinate interventions with the workshop team to optimize workflow.
- Track service records, keep customers informed of progress and manage returns or any questions.
- Work closely with technicians and supervisors to ensure service quality and customer satisfaction.
- Propose supplementary services when they add value, while maintaining professional ethics and the integrity of technical advice.
- Maintain up-to-date knowledge of Nissan procedures, warranties and workshop management software/tools.
Requirements
- Minimum 1 year of experience in a similar role (Technical Advisor, Service Advisor or equivalent) in an automotive or workshop context.
- Excellent communication and customer service skills; ability to explain technical concepts in an accessible manner.
- Team spirit, organizational skills and ability to manage priorities in a dynamic environment.
- Bilingual French-English is a plus; knowledge of workshop management IT systems (DMS) would be a plus.
- Valid driver's license; availability for variable hours depending on service needs.
Benefits and Atmosphere
- Work within a dynamic team dedicated to service quality.
- Ongoing training opportunities and professional development.
- Competitive compensation and benefits in line with the automotive sector.
- Customer-focused environment, transparency and building lasting relationships with our community.
Why Valleyfield Nissan
- Join a growing dealership, committed to offering the best automotive experience in the Salaberry-de-Valleyfield region and near Beauharnois. You will participate in a culture focused on service, collaboration and operational excellence.
To perform the following tasks
Candidates desired profile for this job
Experience
Why work with us
We are a new dynamic administration that is looking for employees to complete our team.
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Job: service advisor in the automotive industry in Salaberry-de-Valleyfield
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