Service Advisor

Valleyfield Nissan • Salaberry-de-Valleyfield, Quebec

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Expected salary range

up to $65,000

Job status

Permanent

Location

Valleyfield Nissan
2715 boul Hebert, Salaberry-de-Valleyfield QC, Canada J6s1C9

Workplace

On site

Job description

Job Description Valleyfield Nissan is seeking a passionate and service-oriented Technical Advisor to join our after-sales service team. You will be the intermediary between customers and the workshop, in order to ensure a smooth, transparent and stress-free experience for our local clientele.

Key Responsibilities

  • Welcome customers at the service counter, understand the reason for visit and gather necessary information.
  • Present recommended interventions and prepare estimates in collaboration with technicians; clearly explain costs and timelines.
  • Schedule appointments and coordinate interventions with the workshop team to optimize workflow.
  • Track service records, keep customers informed of progress and manage returns or any questions.
  • Work closely with technicians and supervisors to ensure service quality and customer satisfaction.
  • Propose supplementary services when they add value, while maintaining professional ethics and the integrity of technical advice.
  • Maintain up-to-date knowledge of Nissan procedures, warranties and workshop management software/tools.

Requirements

  • Minimum 1 year of experience in a similar role (Technical Advisor, Service Advisor or equivalent) in an automotive or workshop context.
  • Excellent communication and customer service skills; ability to explain technical concepts in an accessible manner.
  • Team spirit, organizational skills and ability to manage priorities in a dynamic environment.
  • Bilingual French-English is a plus; knowledge of workshop management IT systems (DMS) would be a plus.
  • Valid driver's license; availability for variable hours depending on service needs.

Benefits and Atmosphere

  • Work within a dynamic team dedicated to service quality.
  • Ongoing training opportunities and professional development.
  • Competitive compensation and benefits in line with the automotive sector.
  • Customer-focused environment, transparency and building lasting relationships with our community.

Why Valleyfield Nissan

  • Join a growing dealership, committed to offering the best automotive experience in the Salaberry-de-Valleyfield region and near Beauharnois. You will participate in a culture focused on service, collaboration and operational excellence.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Service Advisor
Valleyfield Nissan

Valleyfield Nissan

Business profile

Why work with us

We are a new dynamic administration that is looking for employees to complete our team.

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