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Expected salary range

Starting at $64,000

+ bonus

Job status

Full-time

Location

Mauricie Volkswagen
1755 Boul. Arthur Rousseau, Trois-Rivières QC, Canada G9B0X4

Workplace

On site

Job Description

We are seeking an experienced Technical Advisor to join the Mauricie Volkswagen team, a well-established dealership located in Trois-Rivières, Quebec. You will be the key contact for our customers, combining listening skills, transparency, and technical expertise to offer suitable solutions and ensure a top-notch customer experience.

Main responsibilities

  • Welcome customers and understand their maintenance and repair needs.
  • Explain diagnostics and technical solutions, present costs and service options.
  • Schedule and coordinate interventions with the workshop and technicians, follow work orders, and ensure the accuracy of parts and service requests.
  • Maintain clear and proactive communication with customers throughout the process.
  • Propose preventive services and relevant improvements, while respecting Volkswagen standards.
  • Collaborate with the parts and after-sales service team to optimize turnaround times and quality of service.
  • Update customer files and management systems accurately, while adhering to procedures and safety standards.

Profile sought

  • Minimum of 3 years of experience as a technical advisor or service advisor in the automotive sector.
  • Good knowledge of automotive systems and ability to interpret diagnostics and explain solutions clearly.
  • Excellent customer service, communication, organization, and teamwork skills; solution-oriented with a results-driven mindset.
  • Proficiency with computer tools and service management software; ability to work in a dynamic environment.
  • Bilingual (French/English) considered an asset; valid driver’s license.

What we offer

  • Integration into a well-established and growing company, focused on strong human values.
  • A friendly team culture, where respect, integrity, and passion for the profession prevail.
  • Opportunities for advancement and professional development in a stimulating environment.
  • Accessible and attentive managers, with a dynamic and warm work environment.

At Mauricie Volkswagen, you directly contribute to providing a superior customer experience and to the promotion of the Volkswagen brand in the Mauricie region. If you share our commitment to excellence, honesty, and quality work, you will find your place with us.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

A retirement plan for employees
Air-conditioned workshop
Business closed on weekends
Competitive compensation
Day off paid
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid time off
Sick day off paid
Social club
Training room
Work boots
payments from a registered retirement savings plan (RRSP)

Candidates desired profile for this job

Experience

3 years as Service Advisor

Share this job

Service Advisor
Mauricie Volkswagen

Mauricie Volkswagen

Business profile

Why work with us

Working at Mauricie Volkswagen is much more than just a job – it's being part of a dynamic company where respect, honesty, and a passion for quality work are at the heart of everything we do.

We offer a unique working atmosphere, where every team member is valued and heard. Here, collaboration, mutual support, and good cheer are part of daily life. Whether you are an automotive expert or just starting your career, you will find a stimulating environment that encourages professional and personal development.

Why choose us?

A well-established and growing company

A corporate culture focused on human values

A strong team spirit and a friendly atmosphere

Real advancement opportunities

Accessible and attentive managers

At Mauricie Volkswagen, we believe that success starts with a happy, motivated team that takes pride in what it accomplishes. If you are looking for a workplace where your skills will be recognized and where you can grow in respect and authenticity, your place is with us!

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