Service Manager
Gervais Tire & Auto • Ayr, Ontario
Service Manager
Expected salary range
up to $62,000
Job status
Location
Workplace
Job Description
Location: North Dumfries / Cambridge Region, ON
Job Type: Full-Time
About Us
We are a busy and reputable automotive repair facility dedicated to providing top-tier service and honest, reliable repairs to our community. Our team prides itself on strong customer relationships, technical excellence, and a collaborative work environment. We are currently looking for a motivated and organized Automotive Service Advisor to act as the primary link between our customers and our expert service technicians.
Role Overview
As our Automotive Service Advisor, you will be the face and voice of our shop. You will greet customers, listen to their vehicle concerns, coordinate service schedules, and translate technical mechanical findings into clear, easy-to-understand explanations for our clients. Your goal is to ensure every customer receives exceptional care while maintaining an efficient workflow in the shop.
Key Responsibilities
Greet customers warmly as they arrive, listen carefully to their repair and maintenance concerns, and document vehicle symptoms accurately.
Prepare clear, accurate, and detailed repair estimates and work orders using our shop management software.
Communicate proactively with customers via phone, text, or email to provide status updates, explain required services, and secure repair approvals.
Liaise closely with technicians and the shop foreman to monitor repair progress, parts delivery, and completion times.
Manage scheduling for appointments, loaner vehicles, and bay utilization to optimize daily shop efficiency.
Review final invoices with customers upon pickup, explain completed work and warranty details, and process payments professionally.
Maintain a clean, organized, and welcoming reception and customer waiting area.
Qualifications and Requirements
Minimum 2 years of experience working in an automotive service advisor or customer service role within the automotive industry.
Solid working knowledge of automotive systems, parts, and general repair procedures.
Familiarity with shop management software (e.g., Mitchell 1, Protractor, or Shop-Ware) is considered a strong asset.
Exceptional verbal and written communication skills with a proven ability to handle difficult conversations or customer inquiries with patience and empathy.
Valid Ontario driver's licence with a clean abstract and the ability to drive both manual and automatic vehicles.
Strong organizational skills and the ability to multitask in a fast-paced environment.
What We Offer
Competitive hourly wage or salary commensurate with experience, plus performance-based incentives.
Comprehensive health and dental benefits package.
Ongoing paid training and professional development opportunities.
A supportive, team-oriented shop culture with regular hours.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience in the automotive repair sector.
To perform the following tasks
Working conditions or benefits
Why work with us
We Offer;
Competitive hourly wage or salary commensurate with experience, plus performance-based incentives.
Comprehensive health and dental benefits package.
Ongoing paid training and professional development opportunities.
Counteroffer
The salary or conditions doesn't fit you but are still interested?
Apply with your own termsYou wish to receive notifications about similar job opportunities?
Use this quick and simple form to subscribe to job alerts.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
service manager Job in the automotive Sector in Ayr
Why This service manager Position in Ayr Stands Out
Discover an automotive job opportunity for a service manager in Ayr, offered by the employer Gervais Tire & Auto in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Ayr includes responsibilities defined by Gervais Tire & Auto. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Ayr is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More service manager Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new service manager job matching your criteria becomes available in Ayr or throughout the province of Ontario.
You only receive opportunities aligned with your experience in automotive, your expected salary, commute preferences, and work conditions.
Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Gervais Tire & Auto.
About the Current Position at Gervais Tire & Auto
This service manager role is part of the service department within the automotive sector in Ayr.
The employer Gervais Tire & Auto is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Ayr.
You may also browse similar automotive jobs across the province of Ontario.
Frequently Asked Questions About the service manager Position in Ayr
What is the typical salary for a service manager in Ayr?
Salary for a service manager position in Ayr varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Ayr?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service manager opportunities in the automotive sector as soon as they are posted.
Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to