Service Manager
Polestar South Shore • Brossard, Quebec
Service Manager
Expected salary range
up to $90,000
Job status
Location
Workplace
Job Description
Polestar Brossard, proudly integrated into the Taddeo Auto Group, is seeking a Service Manager to lead and optimize the service experience at Polestar Brossard, based in Brossard, QC.
Job Description
As Service Manager, you will be responsible for overseeing the entire after-sales service to maximize customer satisfaction and operational performance of the team. Under the supervision of management and in collaboration with other departments within the Taddeo Auto Group network, you will ensure operational excellence, talent development, and service profitability.
Main Responsibilities
- Lead and supervise after-sales service activities, including service advisors and technicians, to ensure optimal response times and impeccable work quality.
- Define and achieve the financial and operational goals of the department (revenue, productivity, resolution rate, customer satisfaction).
- Implement and optimize processes related to reception, estimation, planning, repairs, and quality control.
- Develop, coach, and evaluate the team: recruitment, continuous training, succession planning, and performance management.
- Manage relationships with customers, resolve disputes, and promote an exceptional customer experience, without compromising integrity and transparency.
- Collaborate with parts and sales departments to optimize workflows, margins, and opportunities for complementary services.
- Ensure compliance with safety standards, internal policies, and regulatory requirements.
- Analyze key performance indicators (KPIs) and implement continuous improvement actions.
Candidate Profile
- Minimum of 1 year of experience in a management or leadership position within a service department; experience in the automotive sector is highly preferred.
- Proven leadership, excellent communication skills, and the ability to rally a team around common goals.
- Strong customer service orientation, attention to detail, analytical mindset, and decision-making ability in a dynamic environment.
- Knowledge of automotive after-sales processes and best operational practices.
- Bilingual in French/English preferred; fluency in French required; familiarity with a service management system (DMS) and the Microsoft Office suite is a plus.
- Relevant education in administration, management, technical fields, or related areas; related experience is an advantage.
Benefits and Culture
- Base salary of $70,000 + bonuses up to $90,000.
- Employee retirement plan, competitive compensation, and ongoing training.
- Employee discounts, free parking, nearby public transportation, sick leave, and work-life balance initiatives.
- Dynamic, youthful, and passionate work environment focused on excellence, respect for each individual, and customer commitment.
- Opportunities for professional development within a growing network that values collaboration and innovation.
Join Us
Become part of a passionate team within a recognized automotive network committed to excellence and customer satisfaction. If you aspire to lead a service department where your leadership makes a difference and where your experience directly contributes to growth and quality, this position is for you.
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
Why work with us
Our team is made up of passionate automotive enthusiasts, young and dynamic. For us, the love of cars is a true passion that drives us every day. We firmly believe that this passion is reflected in the quality of our work and in the attention we give to each customer.
If you share this passion for automobiles and are looking for a dynamic and stimulating work environment, join our team! We are constantly seeking new talents to strengthen our team and contribute to our ongoing success.
As a member of our team, you will benefit from social advantages designed to provide you and your family with a balanced quality of life. We are committed to taking care of our employees and offering competitive benefits to support them in their professional and personal development.
In our company, teamwork is fundamental. We value collaboration and the exchange of ideas, as we believe that together we can achieve great things. We also encourage continuous learning, offering training and professional development opportunities so that each member of our team can thrive and grow in their career.
Join us to be part of a passionate, young, and dynamic team, where you can unleash your creativity and love for cars while benefiting from social advantages that will support you in your professional and personal life. Together, we are building a promising and exciting automotive future!
If you are looking for more than just a job, if you aspire to a career that allows you to thrive and realize your dreams, Faiqa and Elsa are there to support you every step of the way. At Taddeo Auto, we believe that people are our most valuable asset, and we are committed to creating an environment where you can shine. Join us for an exciting adventure where your skills will be recognized, your potential will be unleashed, and your future will be carefully shaped.
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service manager Job in the automotive Sector in Brossard
Why This service manager Position in Brossard Stands Out
Discover an automotive job opportunity for a service manager in Brossard, offered by the employer Polestar South Shore in the automotive sector.
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This specific service manager role in Brossard includes responsibilities defined by Polestar South Shore. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Brossard is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Polestar South Shore.
About the Current Position at Polestar South Shore
This service manager role is part of the service department within the automotive sector in Brossard.
The employer Polestar South Shore is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Brossard.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Brossard
What is the typical salary for a service manager in Brossard?
Salary for a service manager position in Brossard varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Brossard?
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to