Service Manager
Confidential job posting • Châteauguay, Quebec
Service Manager
Expected salary range
up to $150,000
Job status
Location
Workplace
Job Description
As part of a confidential recruitment process, an automotive sector organization located in Châteauguay, Quebec, is hiring an experienced professional to fill a Service Management position. The role requires a minimum of three years of relevant experience and involves strategic and operational managerial responsibilities.
Main Responsibilities
- Lead and develop the service team, composed of advisors and technicians, to ensure operational excellence and customer satisfaction.
- Develop and monitor the service budget, optimize costs, and ensure a sustained profit margin on service and parts activities.
- Implement and manage key performance indicators (KPIs) such as average handling time, first-time repair rate, customer satisfaction (CSAT), return rate, and workshop efficiency.
- Ensure compliance with safety standards, quality standards, and company policies; ensure adherence to local regulations and automotive industry requirements.
- Foster a culture of customer service excellence, resolve disputes and escalations, and provide personalized and professional service.
- Collaborate with the Sales and Parts departments to optimize parts availability and workflow.
- Develop continuous improvement and training plans for the team.
- Participate in developing the organization-wide service strategy and improving the customer experience.
Profile and Qualifications
- Minimum of 3 years of relevant experience managing a service operation in the automotive sector, ideally in dealership, workshop, or service center.
- Relevant diploma (DEC or equivalent) in management, automotive mechanics, or related field; training in team management and operational management highly preferred.
- Strong leadership, communication, problem-solving, and change management skills.
- Budget management skills, cost control, and financial analysis, with proficiency in common software tools and service management systems.
- Excellent ability to work under pressure, make quick decisions, and instill trust in teams and clients.
- Good bilingual skills (French and technical English) are an asset; in-depth knowledge of the automotive sector is a plus.
Benefits and Conditions
- Competitive salary and benefits package; opportunities for professional development and career progression; regular working hours with some availability based on operational needs; work environment focused on service and continuous improvement.
- Employment within an organization that values initiative, teamwork, and adherence to standards.
Recruitment Process and Confidentiality
- Position announced confidentially; only selected candidates will be contacted; the selection process will be conducted with respect for confidentiality and in compliance with Quebec labor laws.
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
Confidential job posting
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service manager Job in the automotive Sector in Châteauguay
Why This service manager Position in Châteauguay Stands Out
Discover an automotive job opportunity for a service manager in Châteauguay, offered by the employer Confidential job posting in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Châteauguay includes responsibilities defined by Confidential job posting. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Châteauguay is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More service manager Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new service manager job matching your criteria becomes available in Châteauguay or throughout the province of Quebec.
You only receive opportunities aligned with your experience in automotive, your expected salary, commute preferences, and work conditions.
Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Confidential job posting.
About the Current Position at Confidential job posting
This service manager role is part of the service department within the automotive sector in Châteauguay.
The employer Confidential job posting is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Châteauguay.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Châteauguay
What is the typical salary for a service manager in Châteauguay?
Salary for a service manager position in Châteauguay varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Châteauguay?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service manager opportunities in the automotive sector as soon as they are posted.
Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to