Service Manager
Kia Lévis • Lévis, Quebec
Service Manager
Salary according to experience
Starting at $104,000
+ bonus
Job status
Location
Workplace
Job Description
Kia Lévis, located in Lévis, Quebec, is seeking to fill a Service Manager position to lead our after-sales service and ensure an exceptional customer experience while enhancing operational efficiency and departmental profitability.
Main Responsibilities
- Lead, motivate, and develop the service team, including technicians, service agents, and administrative staff.
- Plan and coordinate daily activities of the after-sales service, ensuring deadlines and quality standards are met.
- Define and monitor key performance indicators (KPIs) such as customer satisfaction rate, diagnostic and repair times, and service profitability.
- Manage the service budget, parts inventory, and operational expenses; optimize costs and margins.
- Develop and implement customer reception and handling procedures that improve the overall experience.
- Work closely with parts, sales, and customer service departments to ensure a smooth and consistent customer experience.
- Ensure compliance with safety standards, risk prevention, and manufacturer policies.
Requirements
- Minimum required experience: 3 years in a management role within an automotive after-sales service or equivalent context.
- Excellent leadership and communication skills in French; proficiency in English is an asset.
- Strong analytical skills, results-oriented, with the ability to make quick and relevant decisions.
- Customer service sense and experience in managing complex situations or complaints.
- Proficiency with workshop management tools and systems, and maintenance-related processes (e.g., DMS software).
Benefits and Conditions
- Dynamic work environment within a recognized brand.
- Competitive compensation and benefits package.
- Training programs and professional development opportunities.
- Flexible hours and work-life balance.
- Team culture focused on continuous improvement and service excellence.
This role offers the opportunity to implement a customer service vision centered on operational efficiency and the quality of the customer experience at Kia Lévis.
To perform the following tasks
Candidates desired profile for this job
Experience
Skills & Competencies
Driver's license
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service manager Job in the automotive Sector in Lévis
Why This service manager Position in Lévis Stands Out
Discover an automotive job opportunity for a service manager in Lévis, offered by the employer Kia Lévis in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Lévis includes responsibilities defined by Kia Lévis. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Lévis is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Kia Lévis.
About the Current Position at Kia Lévis
This service manager role is part of the service department within the automotive sector in Lévis.
The employer Kia Lévis is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Lévis.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Lévis
What is the typical salary for a service manager in Lévis?
Salary for a service manager position in Lévis varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Lévis?
Complete your profile with your experience, certifications, and salary expectations.
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to