Service Manager
Confidential job posting • Saint-Jérôme, Quebec
Service Manager
Expected salary range
Starting at $80,000
+ bonus
Job status
Location
Workplace
Job Description
Confidential Announcement: As part of our growth and service optimization in the automotive sector, we are seeking to fill a key position located in Saint-Jérôme, Quebec. The successful candidate will lead the service department and oversee all operations related to after-sales service and customer experience.
Key Responsibilities
- Define and implement the operational strategy of the service department, in alignment with the company's overall objectives and customer requirements.
- Lead, coach, and develop technician teams, service agents, and coordinators, promoting operational excellence and a customer-focused culture.
- Supervise daily activities: reception and management of appointments, diagnostics, repairs, maintenance, scheduling, and follow-up interventions.
- Track performance indicators (productivity, service profitability, customer satisfaction rate, repair times, quality, and safety).
- Manage the service budget, optimize costs, and develop service revenue (maintenance contracts, additional services, warranty programs).
- Ensure an impeccable customer experience: transparent communication about interventions, cost estimates, and handling returns.
- Collaborate with parts, sales, claims, and finance departments to improve processes and overall performance.
- Establish and maintain quality, safety, and compliance standards, including training and audits.
- Develop talent and plan recruitment, training, and succession needs.
- Promote a safe, inclusive, and motivating work environment, aligned with company values.
Qualifications and Desired Profile
- Minimum of 3 years of experience in a service management role or similar management within the automotive sector, with strong exposure to customer service and technical operations.
- Relevant degree (e.g., business administration, service management, mechanics/technical) or equivalent, ideally complemented by operational management training.
- Excellent leadership, communication, problem-solving, and change management skills; results-oriented and analytical mindset.
- Ability to make quick decisions, prioritize, and handle stressful situations while maintaining a customer approach.
- Fluency in French; English is an asset.
- Proficiency with IT tools (ERP/CRM, workshop management software, MS Office); knowledge of automotive diagnostic systems is a plus.
- Discretion and high sense of confidentiality when handling internal and sensitive information.
Benefits and Opportunities
- Competitive salary package and comprehensive benefits.
- Opportunities for professional development and career progression.
- Modern, dynamic work environment oriented toward service excellence.
- Culture focused on continuous improvement, teamwork, and customer experience.
Confidentiality Candidates will be treated with strict confidentiality.
To perform the following tasks
Working conditions or benefits
Candidates desired profile for this job
Experience
Confidential job posting
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service manager Job in the automotive Sector in Saint-Jérôme
Why This service manager Position in Saint-Jérôme Stands Out
Discover an automotive job opportunity for a service manager in Saint-Jérôme, offered by the employer Confidential job posting in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Saint-Jérôme includes responsibilities defined by Confidential job posting. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Saint-Jérôme is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More service manager Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new service manager job matching your criteria becomes available in Saint-Jérôme or throughout the province of Quebec.
You only receive opportunities aligned with your experience in automotive, your expected salary, commute preferences, and work conditions.
Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Confidential job posting.
About the Current Position at Confidential job posting
This service manager role is part of the service department within the automotive sector in Saint-Jérôme.
The employer Confidential job posting is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Saint-Jérôme.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Saint-Jérôme
What is the typical salary for a service manager in Saint-Jérôme?
Salary for a service manager position in Saint-Jérôme varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Saint-Jérôme?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service manager opportunities in the automotive sector as soon as they are posted.
Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to