Service Manager
Dion Sports • Saint-Raymond, Quebec
Service Manager
Expected salary range
up to $85,000
Job status
Location
Workplace
Job Description
At Dion Sports, a dealership of motorcycles and off-road vehicles in Saint-Raymond, near Quebec, we are seeking a passionate and customer-oriented Service Manager to lead our after-sales department and support the growth of our recreational activity.
Main Responsibilities
- Lead and develop the service team (technicians, estimators, receptionists) and provide inspiring leadership.
- Plan and oversee the daily operations of the after-sales service: handling appointments, diagnostics, repairs, maintenance, and reassignments.
- Manage the service budget, control costs, and oversee parts inventory; optimize margins and productivity.
- Ensure compliance with manufacturer standards and warranty procedures; guarantee traceability of interventions and customer satisfaction.
- Deploy process and tool improvements to increase efficiency, quality, and customer satisfaction.
- Ensure safety and work quality; ensure compliance with HSE standards and manufacturer requirements.
- Collaborate with sales, parts, and customer service to offer comprehensive and tailored solutions.
- Monitor key performance indicators (KPIs): cycle time, customer satisfaction rate, productivity, and re-open rate.
- Recruit, train, and evaluate service personnel; promote skill development and talent retention.
Required Qualifications
- Relevant degree in management, administration, or technical field; or equivalent experience.
- At least one year of supervisory or management experience, ideally in automotive, recreational vehicles, or after-sales service.
- Excellent leadership, communication in French, and customer focus skills.
- Knowledge of warranty procedures and manufacturer standards; preferred experience with brands such as Honda, Can-Am, Spyder, Ski-Doo, Sea-Doo.
- Proficiency in computer tools and management systems (ERP/CRM, work orders, inventory).
- Ability to manage priorities, resolve conflicts, and work under pressure while maintaining quality service.
Benefits and Conditions
- Competitive salary and retirement plan for employees.
- Ongoing training and professional development opportunities.
- Disability insurance, health and paramedical insurance, life and travel insurance; medication coverage.
- Sick leave and employee discounts.
- Free parking, provided uniform, and work boots.
- Work-life balance.
Why Join Dion Sports
- Join a passionate team in the recreational vehicle field and benefit from a management approach focused on talent development and after-sales service quality.
- Work in a dynamic environment where technical expertise and customer service are at the core of our offering.
About Dion Sports Dion Sports, located in Saint-Raymond-de-Portneuf, offers the largest selection of quality recreational vehicles and provides a wide range of products and services to meet all your needs: quads, motorcycles, side-by-sides, snowmobiles, personal watercraft, trailers, and Spyder. We rely on a team of experienced professionals and work with reputed brands such as Honda, Can-Am, Spyder, Ski-Doo, Sea-Doo, Lynx, Alumacraft, and Mercury. We also provide maintenance and repair services for all your vehicles and offer snowmobile, quad, and Spyder storage services in the Portneuf region. Dion Sports is part of the Tremblay Auto Group.
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service manager Job in the motorcycle & atv Sector in Saint-Raymond
Why This service manager Position in Saint-Raymond Stands Out
Discover an automotive job opportunity for a service manager in Saint-Raymond, offered by the employer Dion Sports in the motorcycle & atv sector.
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This specific service manager role in Saint-Raymond includes responsibilities defined by Dion Sports. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Saint-Raymond is ideal for candidates looking for a stable, well-paid automotive position within the motorcycle & atv sector.
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About the Current Position at Dion Sports
This service manager role is part of the service department within the motorcycle & atv sector in Saint-Raymond.
The employer Dion Sports is looking for someone with relevant skills and experience in motorcycle & atv who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the motorcycle & atv sector in Saint-Raymond.
You may also browse similar motorcycle & atv jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Saint-Raymond
What is the typical salary for a service manager in Saint-Raymond?
Salary for a service manager position in Saint-Raymond varies based on experience, employer type, and the motorcycle & atv sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the motorcycle & atv industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Saint-Raymond?
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to