At Dion Sports, a motorcycle and off-road vehicle dealer in Saint-Raymond, Quebec, we are seeking a Service Director to lead our after-sales department and ensure an excellent customer experience. Integrated within Tremblay Auto Group, you will lead a dynamic team and guarantee high-quality services for our customers and our manufacturer partners.

Your responsibilities

• Lead, motivate and coach the service team (technicians, service representatives and reception) and ensure coordination of daily activities.
• Define and track performance objectives (productivity, repair quality, turnaround times, customer satisfaction) and analyze key indicators.
• Plan and optimize workflows, parts management and appointment scheduling, and supervise warranties and returns.
• Ensure compliance with manufacturer procedures and safety standards; coordinate training and professional development through brand programs.
• Manage the service budget, control operating costs and optimize profitability while maintaining fast and reliable service.
• Maintain relationships with manufacturers and brand representatives (Honda, Can-Am, Spyder, Ski-Doo, Sea-Doo, Lynx, Alumacraft, Mercury) and ensure application of warranty and service programs.
• Collaborate closely with the Sales and Parts departments to align promotions, inventory and customer service.
• Participate in recruitment, onboarding and development of service talents.
• Deliver an exceptional customer experience: clear diagnostics, proactive communication and rigorous follow-up of interventions.

Qualifications

• Relevant degree in management, administration or technical field; experience in the recreational vehicle industry is a plus.
• Minimum required experience: 1 year in team management or service supervision.
• Good knowledge of BRP products and associated brands; understanding of warranty processes and manufacturer requirements.
• Excellent command of French; English is a plus.
• Excellent communication, problem-solving and customer service skills.
• Budget management and operational planning skills; proficiency with computer tools and ERP/CRM systems.
• Ability to work in a seasonal and dynamic environment, with a results-oriented approach and attention to detail.

What we offer

• Stimulating environment within Tremblay Auto Group and opportunities for advancement.
• Competitive compensation and retirement plan.
• Ongoing training and professional development programs.
• Disability, medical and paramedical insurance, travel insurance and life insurance.
• Sick leave, signing bonuses and employee discounts.
• Free parking and provided uniform; work boots.
• Work-life balance.

If you are a customer-oriented leader, capable of driving a team toward operational excellence and strengthening a first-class service offering in the recreational vehicle field, Dion Sports invites you to consider this opportunity.