Service Manager

Subaru Ste-Agathe • Sainte-Agathe-des-Monts, Quebec

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Service Manager

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Subaru Ste-Agathe
Sainte-Agathe-des-Monts, QC, Canada

Workplace

On site

Job Description

Do you have experience in the automotive field and are you looking for a new professional challenge? Are you known for your leadership, organizational skills, and ability to motivate a team?

We have a great opportunity for you.

Subaru Ste-Agathe is looking for a Service Manager who will play a key role in the dealership's operations. The person in this position will be responsible for ensuring efficient and profitable management of the department while providing a quality customer experience, motivating the team, and fostering customer loyalty. They will also contribute to optimizing operations to maximize technicians' available time.

Why join Subaru Ste-Agathe?

A thriving Subaru dealership with over 5,000 customer work orders generated annually, ensuring a stable and stimulating business volume.

Department currently includes nine (9) mechanical bays, including an alignment machine, with an expansion project upcoming; A young, dynamic, and highly skilled team. An exceptional work environment, a culture of mutual aid and respect. Responsibilities

Operations Management

  • Ensure effective and profitable management of the after-sales service department;
  • Optimize operations to ensure maximum utilization of technicians' available time;
  • Monitor objectives, performance indicators, and ensure the smooth daily operation of the department;
  • Ensure compliance with manufacturer standards as well as dealership policies and procedures.

Team Management

  • Engage, coach, and support the after-sales team in achieving their goals;
  • Foster a collaborative, professional work environment focused on teamwork;
  • Participate in the development, training, and evaluation of team members;
  • Plan and coordinate department schedules according to operational needs.

Customer Experience

  • Ensure a professional and quality customer experience;
  • Handle requests and more complex situations efficiently;
  • Implement practices that promote customer satisfaction and loyalty.
  • Collaboration and continuous improvement
  • Collaborate with various dealership departments to ensure smooth operations;
  • Participate in continuous process improvement and department development;
  • Maintain professional relationships with partners and manufacturer representatives.

Requirements

  • At least five (5) years of experience in the automotive field;
  • Excellent communication, organizational, and priority management skills;
  • Mobilizing leadership and a team-oriented approach;
  • Experience in team management or supervisory roles (an asset);
  • Commitment to providing professional and high-quality customer service;
  • Ability to work in a dynamic and constantly evolving environment;
  • Good knowledge of IT tools and software related to after-sales operations;
  • Valid driver's license.

Benefits

  • Social activities
  • Long-term disability insurance
  • Travel insurance
  • Life insurance
  • Employee assistance program
  • Employee discounts
  • Attentive management
  • Company events

Note

Work schedule: Monday to Thursday from 7:30 am to 5:00 pm and Friday from 7:45 am to 1:00 pm. Salary to be discussed based on experience.

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Subaru Ste-Agathe

Subaru Ste-Agathe

Business profile

Why work with us

Here is your chance to join a winning team! Are you looking for job opportunities in the automotive field in Ste-Agathe-des-monts near St-Jérôme? Subaru Ste-Agathe is looking for individuals motivated by innovation, change, and above all, performance!

Our job offers in the automotive field are open to individuals looking to progress in the automotive industry, whether they have experience or not. Do you want to be part of our team and start a career in the automotive field in Ste-Agathe-des-monts near St-Jérôme? Discover your full potential and apply today! Feel free to send us your resume.

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