Valleyfield Nissan, a dealership located in Salaberry-de-Valleyfield, is seeking a Service Director to lead its After-Sales department and support our team dynamics.

A minimum of one year of experience in a similar role is required.

Main responsibilities

• Lead, motivate and develop the service team (technicians, service advisors, administrative staff) to ensure smooth and efficient operations.
• Guarantee exemplary customer service: proactive needs management, follow-up on repairs and rapid resolution of complaints.
• Plan, prioritize and optimize daily tasks and work orders; coordinate resources to meet deadlines and budgets.
• Oversee estimates, quotes and work-order closures, ensuring the department’s profitability.
• Maintain Nissan standards for quality, safety and compliance; promote safe and efficient working practices.
• Manage the service budget, parts stock and related purchases in collaboration with the Parts and Sales departments.
• Analyze performance indicators (KPIs) and implement corrective actions to improve productivity, customer satisfaction and retention rates.
• Develop the team’s skills through ongoing training, coaching and regular performance evaluations.
• Collaborate closely with the Sales and Parts departments to ensure a consistent customer experience and maximize service and sales opportunities.
• Ensure health and safety at work and ensure compliance with internal procedures and local regulations.

Profile sought

• Relevant degree (DEC or equivalent) in the automotive, management or administration field.
• At least 1 year of experience in a leadership or supervisory role in after-sales service (automotive preferred).
• Proven leadership, excellent communication, customer service orientation and ability to solve problems quickly.
• Knowledge of workshop management tools and DMS systems; familiarity with Nissan standards and procedures is an asset.
• Results-oriented, able to work under pressure and prioritize tasks with rigor.
• Bilingual French/English appreciated; valid driver’s license.

What we offer

• A dynamic work environment within a new ambitious administration focused on continuous improvement.
• Potential for professional development and career progression within the network.
• Competitive compensation and benefits.
• Training and support to help your success and integration.

Why work with us Why work with us: we are a dynamic new administration that is looking for employees to join our team. Joining Valleyfield Nissan means joining an organization committed to delivering excellence in service and supporting the development of its talents in a collaborative and stimulating environment.