Used Vehicle Sales Consultant

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

About the role

The Used Vehicle Sales Consultant is responsible for generating vehicle sales and leases while delivering an exceptional customer experience throughout the entire sales process. Reporting to the Used Vehicle Sales Manager, this role works closely with customers to understand their needs, present suitable vehicle options, and guide them from initial contact through to final delivery. The Used Vehicle Sales Consultant is accountable for achieving sales and gross profit targets, maintaining accurate customer records, and building lasting customer relationships through professional service, product knowledge, and consistent follow-up.

Responsibilities

• Responsible for the sale or lease of pre-owned vehicles on standards of gross profit, volume and the satisfaction of customers.
• Responsible for maintaining the customer databases including owner follow-up, unsold customers and confirmation of delivery dates and times.
• Maintains files for all sold and unsold customers.
• Responsible for vehicle delivery including inspection of the vehicle.
• Maintain current product knowledge including own brands and competitive models.
• Understand aftermarket products such as warranties, chemical applications, finance plans and accessories.
• Attends and actively participates in meeting and training courses.
• Opportunity for advancement within the brand and dealer group based on performance.
• Compensation negotiable based on previous experience and qualifications.

Requirements

• 2 Years of related experience in sales is required.
• Ability to build and maintain rapport with customers.
• Willingness to work hard and achieve deadlines.
• Punctual and reliable.
• Strong work ethic.
• Well connected with an ability to market oneself and attract new business.
• Excellent communication skills, both verbal and written, with the ability to create and foster relationships with customers on the grounds of integrity, professionalism and honesty.
• Excellent customer service skills. Ability to negotiate, explain and assist customers to ensure they are placed in the vehicle that matches their needs.
• Must be computer literate with the ability to use a variety of programs and learn other programs easily.
• Experience with CDK and One-Eighty is an asset.
• Internet Sales Experience is an asset.
• Must be a team player.
• Requires a valid driver’s license with a clean driver abstract.

Benefits

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events
• Build your career with a team that is driven by excellence, integrity and innovation.