Warranty Clerk

Saint-Laurent Hyundai • Montreal, Quebec

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Warranty Clerk

Job opportunity

Salary according to experience

Starting at $50,000

Job status

Full-time

Location

Saint-Laurent Hyundai
Montreal, QC, Canada

Workplace

On site

Job Description

Saint-Laurent Hyundai, a dealership in the Montreal area, is looking for a Claims Representative to join our team dedicated to customer service excellence.

Job Description The Claims Representative manages and follows up on customer claims, coordinating necessary actions with the Service, Sales, and Finance departments to ensure a quick and satisfactory resolution.

Key Responsibilities

  • Receive, record, and follow up on customer claims related to new and used vehicles, after-sales service, and financing.
  • Analyze facts, document actions and decisions, and ensure traceability of files.
  • Collaborate with technicians, advisors, and managers to clarify details and propose appropriate solutions.
  • Regularly communicate with customers to keep them informed of progress and resolution.
  • Ensure compliance with internal policies, warranties, and confidentiality of information.
  • Produce reports on claims and trends, and participate in continuous process improvement.
  • Provide administrative support using CRM tools and internal systems.

Profile and Qualifications

  • Minimum of 1 year of experience in claims management, customer service, or technical support; experience in automotive or after-sales service is an asset.
  • Excellent communication skills in French; English is a plus.
  • Customer service orientation, diplomacy, ability to handle sensitive situations, and maintain professionalism under pressure.
  • Organization, rigor, attention to detail, and ability to manage multiple files simultaneously.
  • Proficiency in computer tools (CRM, office suites); knowledge of warranty processes is an asset.
  • Team spirit, autonomy, and ability to adapt quickly.

Benefits

  • Competitive salary
  • Cafeteria
  • Continuing education
  • Paid day off
  • Disability insurance
  • Medical and paramedical expense insurance
  • Life insurance
  • Medication insurance
  • Travel insurance
  • Work-life balance

Located in Montreal, Saint-Laurent Hyundai offers a stimulating work environment centered on customer satisfaction, with a passionate team and opportunities for professional development within the Hyundai network.

To perform the following tasks

Follow up on parts return with manufacturers
Open and close work orders
Submit all manufacturer's warranty claims
Warranty claim

Working conditions or benefits

Cafeteria
Competitive compensation
Continual training
Day off paid
Disability insurance
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Travel insurance
Work and life balance

Candidates desired profile for this job

Experience

1 year as Warranty Clerk

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Saint-Laurent Hyundai

Saint-Laurent Hyundai

Business profile

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