Warranty Clerk

Ford St-Basile • Saint-Basile-le-Grand, Quebec

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Warranty Clerk

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Ford St-Basile
Saint-Basile-le-Grand, QC, Canada

Workplace

On site

Job Description

Ford St-Basile, a Ford dealership in Saint-Basile-le-Grand, Quebec, is seeking an experienced Claims Clerk to join its dynamic team.

Job Description

  • Process and follow up on customer claims related to service, parts, and warranty.
  • Serve as a point of contact for customers and internal teams; coordinate actions with the workshop (10 mechanics) and relevant departments.
  • Record, track, and document claims in the system, ensuring data accuracy and adherence to procedures.
  • Provide regular updates to customers and ensure quick and satisfactory resolution.
  • Analyze claim trends and suggest operational improvements to optimize the customer experience.
  • Prepare reports and summaries for management; participate in the continuous improvement of the claims process.

Requirements

  • Minimum of 5 years of experience in a claims, customer service, or similar case management role.
  • Excellent communication skills (oral and written) and a strong customer service orientation.
  • Ability to work independently and as part of a team; organized and detail-oriented.
  • Proficiency with computer tools and case management systems.
  • Ability to prioritize and manage multiple cases simultaneously.

Conditions and Benefits

  • Competitive salary based on experience; possibility of telecommuting 3 days a week.
  • Workshop with 10 mechanics and close collaboration with the technical team.
  • Flexible hours and work-life balance.
  • Uniform provided; free parking.
  • Employee benefits: retirement plan, health and medication insurance, disability and life insurance, sick leave, employee discounts, ongoing training.

To perform the following tasks

Follow up on parts return with manufacturers
Open and close work orders
Submit all manufacturer's warranty claims
Warranty claim

Working conditions or benefits

A retirement plan for employees
Competitive compensation
Continual training
Disability insurance
Employees discounts
Flexible hours
Free parking
Life insurance plan
Medical insurance
Sick day off paid
Uniform provided
Work and life balance

Candidates desired profile for this job

Experience

5 years as Warranty Clerk

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Ford St-Basile

Ford St-Basile

Business profile

Why work with us

Do you have what it takes to be part of our dynamic team? If you're looking for a chance to shine, there might just be a place for you!

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