Under the leadership of the Director of Store Services (cooperatives), the Assistant Director of Parts, Maintenance, and Service - Vehicles will be responsible for managing all operations of their department, which includes supervising employees located at the head office (about ten) as well as mechanics (around twenty) in Nunavik, managing all vehicle maintenance garages, purchasing vehicles and automotive parts, maintaining and repairing the vehicle fleet, and providing related services. The individual will be responsible for ensuring the availability, maintenance, and proper functioning of the vehicles.

If you have experience in personnel management, operations management, negotiation, and a focus on customer service, this role is for you!

Personnel Management - Operations:

• Manage repair and maintenance activities as well as staff schedules in collaboration with the coordinator to ensure continuous presence and availability in the villages.
• Coordinate and collaborate on activities with the OMS (Order Management System) department for vehicles, recreational vehicles, and boats, as well as other products related to the department.
• Supervise SAAQ and insurance files.
• Oversee the billing for services rendered by mechanics and perform administrative tasks related to client billing.
• Define and manage the department budget, set objectives, monitor financial performance, and take measures to improve profitability.
• Ensure compliance with internal policies and industry standards as well as laws and regulations concerning automotive parts.
• Train and mentor team members to help them improve their skills, especially in technical knowledge and customer service. Assist the Director of Store Services (cooperatives) in preparing and presenting training sessions and updates for store managers.
• Suggest improvements, initiatives, and action plans to enhance organizational performance.
• Manage the activities of their team by organizing, planning, and controlling the optimal use of human, financial, and material resources according to the budget, while promoting teamwork and cooperation.

Vehicle Fleet:

• Establish and maintain strong relationships with suppliers and manufacturers to ensure vehicle availability and provide good service.
• Negotiate with suppliers to obtain the best purchasing conditions, including prices, delivery times, and payment terms. Improve supply conditions.
• Work closely with different departments to maintain a sufficient and functional inventory of parts and proceed to purchase parts and vehicles as needed to provide the fastest delivery to cooperatives.
• Oversee and optimize inventory management of parts and vehicles, ensuring they are available in sufficient quantities to meet the needs of customers and mechanics.

Customer Service:

• Ensure excellent service quality for internal and external customers. Respond to requests and resolve issues related to parts or services.
• Promote a customer-centric culture.
• This description is not exhaustive and contains the main elements to be accomplished. The individual may be called upon to perform any other task requested by their immediate supervisor, clients, or other departments.