Join the prestigious team at Rolls-Royce Motor Cars Québec as an Assistant Service Manager, where luxury, performance, and exceptional customer service are at the forefront of everything we do. As a pivotal member of our highly skilled service department, you will play a key role in ensuring that our clients receive the highest level of care and attention, enhancing their experience with our renowned brand.

Key Responsibilities:

• Assist the Service Manager in overseeing the daily operations of the service department, ensuring efficiency and accuracy in all processes.
• Provide exceptional customer service by promptly addressing client inquiries, concerns, and service requests, upholding the Rolls-Royce reputation for excellence.
• Support technicians and service advisors in diagnosing vehicle issues and in coordinating effective solutions that reflect the company’s commitment to quality.
• Collaborate with the team to manage scheduling, ensuring timely and effective service delivery for all clients.
• Maintain accurate records related to service orders, customer feedback, and departmental performance metrics.
• Drive initiatives for service improvement and client satisfaction, contributing to the continuous enhancement of service offerings.
• Assist in training and mentoring junior staff, fostering a knowledgeable and enthusiastic team environment.

Qualifications:

• A minimum of 5 years of experience in automotive service management or a related field, with a strong focus on luxury or high-end vehicles.
• Proven track record of delivering exceptional customer service and building long-term client relationships.
• Strong organizational and leadership skills, with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to analyze complex issues and implement strategic solutions in a fast-paced environment.
• Knowledge of automotive repair processes, diagnostic equipment, and service operations is a plus.

Why Rolls-Royce Motor Cars Québec?

Working with us means you will be part of a world-renowned brand synonymous with luxury and innovation. We value our employees and believe in investing in their well-being and professional growth. Enjoy a competitive compensation package, comprehensive benefits including medical and dental insurance, and employee discounts. Take advantage of our on-site cafeteria for convenient dining options and enjoy easy access to public transportation.

Join us in our commitment to exceeding client expectations and delivering unparalleled luxury experiences. Your future with Rolls-Royce Motor Cars Québec awaits!