Tech Mahindra Business Process Services
Tech Mahindra Business Process Services

Automotive Warranty/Service Advisor

Salary

Apply with your own terms

Job status
Permanent
Location
Tech Mahindra Business Process Services
Lethbridge, AB
Workplace
On site
Job description

As an Automotive Warranty/Service Advisor, you will be a key player in the Warranty Administration team, where you will collaborate with dealership service teams to approve and resolve warranty claims. This role involves effective communication with technicians, service advisors, managers, and manufacturers to supply all necessary claim information, including photos, documentation, estimates, and technician notes.

Responsibilities include:

  • Validating warranty service requests and coordinating repairs.
  • Managing record-keeping systems and serving as an intermediary between dealers and the manufacturer.
  • Investigating and resolving claims accurately and timely.
  • Following manufacturer warranty policies and procedures.
  • Communicating effectively with service personnel.
  • Monitoring warranty expiration and notifying customers.
  • Overseeing the return and disposal of warranty materials.
  • Building positive working relationships with service personnel and management.
Share this job

? Join our team as an Automotive Warranty/Service Advisor! Collaborate with dealership service teams and manufacturers, resolving warranty claims efficiently. Enjoy a dynamic role with responsibilities that ensure customer satisfaction and operational excellence. Use your expertise to improve processes and develop lasting relationships within the automotive industry.

? Why this role is for you:

  • Make an impact in the automotive sector.
  • Engage in a bilingual environment, leveraging your language skills.
  • Be a pivotal part of a team, ensuring seamless operations and client satisfaction.
Apply for this post

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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