Tech Mahindra Business Process Services
Tech Mahindra Business Process Services

Automotive Warranty/Service Advisor

Salary

Apply with your own terms

Job status
Permanent
Location
Tech Mahindra Business Process Services
New Westminster, BC
Workplace
On site
Job description

As a Mechanical/Motorsports Warranty Analyst, you will engage with dealership service teams to secure approvals and resolve warranty claims. Your role involves liaising with technicians, service advisors, managers, and manufacturers, ensuring all essential information such as photos, documentation, estimates, and technician notes are provided for each claim.

Responsibilities include:

  • Coordinating repairs while reporting to the Manager, Warranty Program.
  • Maintaining record keeping systems and liaising between dealers and manufacturers.
  • Investigating and resolving warranty cases within agreed service levels.
  • Monitoring warranty expiration, coordinating returns, and ensuring problem resolution.

Qualifications:

  • 1-2 years of experience in parts, service, or warranty departments.
  • Motorsports industry experience preferred.
  • Customer service experience preferred.

This role requires effective communication and a proactive approach to problem-solving, focusing on enhancing operational efficiency and warranty administration cost reduction.

Share this job

Join us as a Mechanical/Motorsports Warranty Analyst! Work closely with dealership service teams, from technicians to managers, and ensure seamless processing of warranty claims. With responsibilities that include managing records, resolving claims promptly, and liaising with manufacturers, this role promises variety and impact! ? Highlight your automotive or motorsports expertise, bring your customer service skills, and help us optimize warranty services. An exciting opportunity for those eager to streamline processes and enhance customer satisfaction! ?

Apply for this post

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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