At Lexus Gabriel St-Laurent, we are committed to providing unparalleled service and expertise to our clients, and we are currently seeking a dedicated Internal Service Advisor to join our dynamic team. In this pivotal role, you will act as the liaison between our valued customers and our talented team of technicians, ensuring a seamless service experience that upholds the Lexus standard of excellence.

Key Responsibilities:

• Serve as the primary point of contact for customers seeking maintenance and repair services, providing expert advice on vehicle service options.
• Schedule appointments and manage service workflows to optimize our operations while ensuring customer satisfaction.
• Communicate effectively with the service team to relay customer concerns and service recommendations, fostering a collaborative environment.
• Conduct follow-ups with customers post-service to ensure their satisfaction and encourage repeat business.
• Maintain accurate records of customer communication and service agreements in our database.
• Stay updated on Lexus products, services, and promotions to provide knowledgeable advice and promote applicable services.
• Uphold the Lexus commitment to continuous improvement by identifying areas for operational enhancement.

Qualifications:

• A minimum of 1 year of experience in a customer service or advisory role, preferably within the automotive industry.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
• Well-organized and detail-oriented, with effective time management abilities.
• Proficient in using customer relationship management (CRM) software and standard office applications.
• A proactive approach to problem-solving, with the ability to handle customer concerns with professionalism and care.
• A passion for automotive service and a commitment to upholding the high standards associated with the Lexus brand.

Working at Lexus Gabriel St-Laurent provides you with not only an incredible working environment but also numerous benefits designed for your well-being and professional growth. Enjoy access to our cafeteria, continual training opportunities, comprehensive insurance plans including dental, medical, and life insurance, and a work-life balance supported by flexible summer schedules and paid sick days. With convenient public transportation nearby and a commitment to employee development, this is more than just a job; it’s a chance to build a fulfilling career in the luxury automotive industry.

Join us in delivering the extraordinary experience that Lexus is renowned for and help us shape the future of automotive service excellence!