Service Advisor
Service
Apply with your own terms
Department schedule
40h -
- Welcome customers and gather information about their vehicle.
- Update customer information.
- Conduct a test drive with the customer if necessary.
- Check the warranty before starting any work.
- Inspect the car and recommend repairs.
- Advise customers on maintenance and inform them about promotions.
- Record issues and prepare a detailed quote.
- Explain the work and costs.
- Set and confirm execution deadlines.
- Obtain the customer's signature on the repair order.
- Address technical and pricing inquiries.
- Arrange transportation for customers if needed.
- Inform the workshop of the required work and monitor progress.
- Communicate any changes in quotes or deadlines with the customer.
- Obtain authorization for additional work.
- Notify the customer when the vehicle is ready.
- Establish payment method and receive credit approval.
- Hand over the keys to the customer and indicate where the vehicle is located.
- Ensure that cars are parked and keys are safely stored.
- Close the repair order once the work is completed.
- Handle appointment scheduling and ongoing work inquiries.
- Sell maintenance services and ensure paperwork is up to date.
- Communicate with customers waiting for special parts.
- Participate in quality control and address customer complaints.
- Stay informed about industry news and products.
- Carry out any other tasks assigned by the supervisor.
- A retirement plan for employees
- Competitive compensation
- Continual training
- Dental insurance plan
- Employees discounts
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Public transportation nearby
- Sick day off paid
- Travel insurance
- Work and life balance
Desired profile
Requirements
- High school diploma (DES) and a minimum of 5 years of experience in a similar role OR
- Certificate - Technical Advisor and a minimum of 3 years of experience in a similar role OR
- Vocational diploma (DEP) in Technical Advisory in vehicle maintenance and repair and a minimum of 1 year of relevant experience;
- Bilingualism;
- Computer knowledge in automotive field;
- Valid driver's license.
Required Skills
- Strong interest in providing high-quality customer service
- Responsible, organized, and able to multitask
- Communication and teamwork skills
- Attention to detail, precision, and problem-solving
- Initiative, judgment, and autonomy
- Priority management, flexibility, and adaptability
- Professional behavior in line with employer's image.
- Professional studies diplomaAutomotive service consultantis an asset
- High school diplomaGeneralis an asset
Certificate - Technical advisor is an asset
-
English is an asset
-
French
-
English is an asset
-
French
- Computer skills
- Organized
- Self-Motivated
- Team spirit
- Passenger Car Driver's License
Volvo West Island
Pointe-Claire, QC
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Job: service advisor in the automotive industry in Pointe-Claire
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