Join our award-winning team at 440 Ford Lincoln Laval as a Service Manager, where your expertise will be instrumental in maintaining our reputation for outstanding customer service and operational excellence in the automotive industry. As a leader in Ford vehicle sales in Quebec, we pride ourselves on creating an environment that fosters both professional growth and a collaborative spirit among over 130 dedicated staff members.

In this role, you will oversee all aspects of our service operations, ensuring that our customers receive exceptional care from the moment they arrive. You'll be responsible for managing service advisors and technicians, streamlining processes for efficiency, and upholding our high standards of quality in repairs and maintenance. Your leadership will directly contribute to cultivating a warm atmosphere for both employees and customers alike.

Key Responsibilities:

• Supervise daily service department operations, ensuring high levels of productivity and customer satisfaction.
• Lead, motivate, and develop a team of service advisors and technicians, fostering a culture of teamwork and continuous improvement.
• Monitor and analyze service department performance metrics, implementing strategies for enhancement.
• Maintain strong communication with customers, addressing inquiries and concerns to strengthen relationships and enhance loyalty.
• Collaborate with the sales department to ensure a seamless customer experience across all dealership services.

Qualifications:

• A minimum of 5 years of experience in a service management role within the automotive industry, demonstrating a strong track record of leadership and customer service excellence.
• In-depth knowledge of automotive technology and repair processes.
• Exceptional interpersonal and communication skills, with a focus on customer engagement and team development.
• Proven ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Strong analytical skills to assess performance metrics and implement effective solutions.

What We Offer:

• A modern, air-conditioned workshop and a comfortable work environment with business hours that respect your work-life balance, including weekends off.
• Competitive compensation and a robust benefits package, including dental and medical insurance, life insurance, disability coverage, and paid training.
• Opportunities for career advancement within a stable and dynamic team that values your expertise and contributions.
• Employee discounts and additional perks such as free parking and paid sick days.

If you're passionate about delivering quality automotive service and want to be part of a dedicated team that prioritizes customer satisfaction, we invite you to explore this exciting opportunity at 440 Ford Lincoln Laval. Together, let's continue to build an exceptional experience for our customers and colleagues alike!