Automotive Service Manager job description
THE ROLE OF THE SERVICE DIRECTOR
The position of Service Director is of crucial importance within the organization of the after-sales service in an automobile dealership. As the Service Director or service manager, you will be responsible for overseeing all activities and operations related to the after-sales service, whether it be in an independent repair shop, a franchise, or an automobile dealership. Your main mission will be to establish and maintain a strong connection between clients and the services offered, thereby ensuring the delivery of quality service during maintenance visits or repairs carried out on clients' vehicles. To excel in this role, you will need to demonstrate exemplary organizational skills, possess excellent communication abilities, and exhibit strong management aptitude.
REQUIRED SKILLS
The position of Service Director or service manager requires specific skills. You will need to demonstrate a keen sense of organization, possess excellent communication skills, and exhibit strong management abilities. A deep understanding of the functioning of different mechanical systems and components is also essential in order to effectively comprehend and convey information between clients and the technical team. Additionally, mastery of modern technologies is now indispensable for this position.
Main Service Manager tasks
- Department supervision
- Hiring and staff management
- Implementation of strategies
Service Manager related tasks
- Administrative management
- Cash register management
- Coaching / training
- Dispatching work
- Follow up on parts return with manufacturers
- Follow up on repair and services
- Offer the manufacturer's preventive maintenance programs
- Open and close work orders
- Operations planning / management
- Optimization of internal processes
Service Manager jobs
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Automotive Service Manager job description
THE ROLE OF THE SERVICE DIRECTOR
The position of Service Director is of crucial importance within the organization of the after-sales service in an automobile dealership. As the Service Director or service manager, you will be responsible for overseeing all activities and operations related to the after-sales service, whether it be in an independent repair shop, a franchise, or an automobile dealership. Your main mission will be to establish and maintain a strong connection between clients and the services offered, thereby ensuring the delivery of quality service during maintenance visits or repairs carried out on clients' vehicles. To excel in this role, you will need to demonstrate exemplary organizational skills, possess excellent communication abilities, and exhibit strong management aptitude.
REQUIRED SKILLS
The position of Service Director or service manager requires specific skills. You will need to demonstrate a keen sense of organization, possess excellent communication skills, and exhibit strong management abilities. A deep understanding of the functioning of different mechanical systems and components is also essential in order to effectively comprehend and convey information between clients and the technical team. Additionally, mastery of modern technologies is now indispensable for this position.
Main Service Manager tasks
- Department supervision
- Hiring and staff management
- Implementation of strategies
Service Manager related tasks
- Department supervision
- Hiring and staff management
- Implementation of strategies