Automotive Customer Service Representative

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer service representative! We’re looking for passionate and bold people who want to deliver exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you’re ready to grow within a Fortune 500 company recognized for its inclusive and award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Looking to change careers and work remotely for a forward-thinking global organization that puts people first, fosters inclusion and creates a true sense of belonging? Would you like to join a Fortune 500 company that receives annual recognition such as “World’s Best Workplaces,” “Best Company Culture” and “Best Companies for Career Growth”? Then the remote automotive customer service representative role at Concentrix is for you!

As a remote automotive customer service representative, you’ll join a naturally diverse and global team where everyone contributes to one another’s success and well-being, united by the pride of being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovation.

This is an excellent remote opportunity that will allow you to completely rethink your career path while forming lasting friendships. We’ll provide all the training, technology tools and ongoing support you need to succeed. What’s more, Concentrix offers real potential for career growth (and personal development). In fact, about 80% of our managers and leaders have been promoted internally! That’s why we offer various free learning and leadership development programs designed to help you build the career you’ve always dreamed of.

We accept applications for this role on an ongoing basis. This is currently an immediate opening; however, we also consider applications for future opportunities. We encourage all interested candidates to apply.

Responsibilities

As a remote automotive customer service representative, you will:

• Provide customer support (inbound calls) by following a call-handling guide.
• Help customers resolve simple technical issues.
• Track, document and research information in databases.
• Offer additional products and/or services.
• Provide a quality customer experience—with a smile.

Requirements

Your skills, integrity and genuine empathy will be key to creating value and succeeding in every customer interaction. Other qualifications required for this remote automotive customer service representative role:

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free home working environment.
• Ability to multitask in a fast-paced environment.
• Willingness to learn how to use new technologies.
• Strong computer navigation skills and computer (PC) knowledge.
• A desktop or laptop computer for computer and internet connection testing; a work computer may be provided depending on the role, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed internet connection (no wireless/hotspot or satellite connection) and a smartphone.

Physical and cognitive requirements

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this role. The work is generally sedentary.

Reasonable accommodation statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with candidate screening and/or evaluation. These tools may be used to assess résumés, applications and other submitted documents to help us identify the best candidates for the role.

Work authorization

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this role can only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Benefits

One of our core values is: “We support our people.” That’s why we invest heavily in our game-changers, infrastructure and capabilities, to ensure the long-term success of our teams and clients. We’ll also invest in YOU to support your career growth and personal development. In this role, you’ll also receive:

• The base salary range for this role is $17.75 – $19.35/hour (compensation will not be below the applicable minimum wage), plus incentives based on individual and company performance. Actual pay will vary based on work location, qualifications, skills, training, experience and abilities. Benefits for eligible employees in this role include medical, dental and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid time off and holidays, and paid training days. Option to enroll in DailyPay to access your pay “early,” whenever you want.
• Paid training and performance-based incentives.
• Generous referral bonus opportunities.
• Internal networking opportunities through groups organized around various topics: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and many more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentorship programs to support your rewarding career journey.
• Remote work opportunity.
• Programs and events that promote diversity, equity and inclusion, as well as global citizenship, sustainability and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many more.
• A range of other benefits and perks.