Automotive Customer Service Representative

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer advisor! We are looking for passionate and bold people who want to deliver exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you are ready to grow within a Fortune 500 company recognized for its inclusive, award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Are you looking to change careers for a remote position with a forward-thinking global organization that puts people first, fosters inclusion and promotes a genuine sense of belonging? Would you like to join a Fortune 500 company that receives annual recognition such as “World’s Best Workplaces,” “Best Company Culture” and “Best Companies for Career Growth”? Then the remote automotive customer advisor position at Concentrix is for you!

As a remote automotive customer advisor, you will join a naturally diverse and international team where everyone contributes to each other’s success and well-being, united by pride in being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovation.

This is an excellent remote opportunity that will allow you to completely rethink your career path while making lasting friendships. We will provide all the training, technological tools and ongoing support you need to succeed. In addition, there is real potential for career growth (and personal development) at Concentrix. In fact, approximately 80% of our managers and leaders have been promoted internally! That is why we offer various free learning and leadership development programs designed to lead you toward the career you have always dreamed of.

As a remote automotive customer service advisor, you will:

Responsibilities

• Provide customer support (inbound calls) by following a call-handling guide.
• Help customers resolve simple technical issues.
• Track, document and search for information in databases.
• Offer additional products and/or services.
• Deliver a quality customer experience… with a smile.

Your skills, integrity and genuine empathy will be key to delivering value and success in every customer interaction. Here are the other qualifications required for our remote automotive customer service representative position:

Requirements

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free home work environment.
• Ability to multitask in a fast-paced environment.
• Willingness to learn how to use new technologies.
• Strong computer navigation skills and computer (PC) knowledge.
• A desktop or laptop computer to complete computer and Internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed Internet connection (no wireless/hotspot or satellite connection) and a smartphone.

Benefits

One of our company’s core values is: “We support our people.” That is why we invest heavily in our driving talent, infrastructure and capabilities to ensure the long-term success of our teams and our clients. We will also invest in YOU to support your career growth and personal development. In this role, you will also receive:

• The base salary range for this position is $17.75 – $19.35/hour (compensation will not be below the applicable minimum wage), plus incentives based on individual and company performance. Actual salary will vary based on work location, qualifications, skills, training, experience and abilities. Benefits offered to eligible employees in this position include medical, dental and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid time off and holidays, and paid training days. Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based incentives.
• Attractive referral bonus opportunities.
• Internal networking opportunities through groups organized around various themes: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and many more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentoring programs to support your rewarding career journey.
• Remote work option.
• Programs and events promoting diversity, equity and inclusion, as well as global citizenship, sustainability and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many more.
• A range of other benefits and perks.

We accept applications for this position on an ongoing basis. It is currently an open position to be filled immediately; however, we also consider applications for future opportunities. We encourage all interested candidates to apply.

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this position. The work is generally sedentary.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to help with candidate screening and/or assessment. These tools could be used to assess résumés, applications and other submitted documents to help us identify the best candidates for the position.

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position can only be performed in the following provinces/territories: AB, BC, MB , NB, NL, NS , ON , PE and SK.